Timera Pipkin
Address: California, Maryland 20619
Phone: 412.807.8397 | Email: timerapipkin@gmail.com
-=HUMAN RESOURCES BENEFITS SPECIALIST| HUMAN RESOURCES DIRECTOR=-
Administrative Support ~ Performance Management ~ Staff Recruitment and Development ~ Alternative Dispute Resolution
Equal Employment Opportunity Implementation ~ Training and Continuous Process Improvement ~ Labor Relations
»»»Qualifications Profile
Employee-oriented and performance-focused professional, with experience in all aspects of human resources management, specializing in benefits and compensation administration and staff development.
»»»Professional Experience
»American Federation of Teachers, Washington, DC
»Assistant Director Benefits Specialist Sep 2020–Present
•Work closely with AFT affiliates in developing and implementing programs and activities while closely coordinating with AFT affiliates, state officials, and senior leaders to redesign strategic plan, conduct claims data analysis, and propose valuable cost containment strategies
•Expertly delivered recommendation to AFT affiliates on compliance with relevant federal and state regulations, such as HIPAA, Affordable Care Act, and Internal Revenue Code
•Take charge of analyzing data, preparing reports and providing updates to involved partners across multiple organizations to meet project goals
•Keenly assess plan policies and create learning resources for AFT affiliates on how to effectively bargain over health benefits
•Assume responsibility in drafting information requests to employers and assess health plan participant data to support bargaining positions
•Function as primary point of contact for all inquiries of AFT affiliates regarding health insurance and related benefits
•Render support to AFT affiliates in developing bargaining proposals over health benefits and analyze employer proposals to assess the impact on covered employees
•Keep abreast of national trends in health insurance and related benefits and recommend new programs or initiatives beneficial to AFT affiliates and members
•Work collaboratively across AFT departments, which involve monitoring legislative, legal and regulatory changes that may impact health insurance and related benefits covering AFT members
Career Highlights
•Demonstrated expertise in conducting complicated benefit analysis during the 2021 Nashua Teacher Union, which included restructuring health insurance benefits for population of five thousand lives, which resulted in confirmed savings of more than $1.4M in funds.
•Served as driving force in developing the following instructional tools that delivered measurable results to employees’ professional development, including:
-E-learning module including a multimedia experience within an interactive PowerPoint presentation to educate the audience distinguish differences between the multiple concepts of cost-containment strategies and interpret health care claims analysis using example calculations
-Guided learning approach that allowed attendees to participate in an interactive webinar
-Instructor-led webinars-mini clinics, to explain different cost-containing strategies necessary to increase comprehension
-Structured curriculum five modules, creating polling questions that consisted of multiple-choice, true, or false, and case studies with scenario-based responses
»ATP2, LLC, White Plains, MD
»Human Resources Benefits Specialist Jan 2018–Aug 2020
•Negotiated and designed annual benefits plans based on current employee demographics, claim experience and existing plan usage to identify and understand future needs and secure the most cost-effective programs
•Closely collaborated with supervisor, managers, and senior leaders in implementing and training HR policies on all aspects of employment law, compensation, benefits, fair hiring, and promotional practices
•Reconciled monthly benefit and COBRA invoices, conduct audits and take necessary action for adjustments
•Use Human Resource Information Systems (HRIS) in processing new hires, transfers, terminations, and promotions.
Career Highlights
•Facilitated 2018 Open Enrollment to effectively address complex issues on restructuring insurance arrears repayment plan, which successfully recovered more than $80K in revenue
•Capitalized on industry expertise in developing and executing the following toward process improvement:
-Company’s first benefits cost reduction strategy, which decreased claims by 30% and obtained no annual medical premium growth; and
-Family and Medical Leave Act (FMLA) Tracker Tool, which streamlined employee leave documents based on regulatory compliance requirements
•Gained over 75% participation in new wellness initiatives developed to support employees in managing their own well-being, with offerings including biometric screening, wellness announcements, and health podcast
»Thermo Fisher Scientific, Canonsburg, PA
»Human Resources Operations Specialist II Jun 2016–Aug 2017
•Fulfilled HR functions, including staff recruitment, training, job requisitions, and performance evaluation
•Observed strict compliance of the team and managers on set corporate policies
•Managed the requisition approval in Kenexa and hiring activities planning to complete termination in the Workday database
•Coordinated employee relocation, promotions, internal transfers, while responding to paid time off (PTO) accrual concerns and enforcing adherence to Employee Retirement Income Security Act (ERISA)
•Formulated long-term accurate strategies to correct and prevent PTO carryover errors for interstate transfers
•Discussed imperative information to managers and staff members regarding Equal Employment Opportunity and Americans with Disabilities Act (ADA)
Career Highlights
•Significantly improved a pipeline of qualified candidates by promoting and maintaining the employee referral program
•Received fast-track promotion from a temporary contractor to a full-time benefit-eligible employee after five months of tenure, responsible for policy implementation and acquisition strategy development
»Human Resources Specialist I (Contractor through Aerotek Staffing Agency) Feb 2016–Jun 2016
•Handled employee record management, training, benefit distribution, I-9 audits and policy enforcement
•Trained employees on available benefits and company’s benefits on group health plans, such as medical, dental, vision, voluntary benefits, and 401K
•Designed a one-call resolution for quick escalation of HR problems to the Support Team and prompt addressing of queries on HR rules, payroll, and benefits in line with set-forth HR policies and procedures
•Approved tuition reimbursement applications, unemployment claims, and contingent worker requests in Workday database
»Willis Towers Watson, Pittsburgh, PA
»Health and Welfare Benefit Specialist Aug 2013–Jul 2014
•Provided hands-on training to employees regarding the usage, coverage, claims procedures, pension verification, and medical leaves benefit programs including retirement plans; medical, dental, and vision healthcare plans; life insurance plans, temporary disability programs, and accidental death/dismemberment policies; and flexible spending accounts
•Administered several cases based on Consolidated Omnibus Budget Reconciliation Act (COBRA) and Medicare eligibility, dependent verification, and retiree billing issues for active and retired employees
•Conducted in-depth briefing on benefit policies and procedures in response to employee concerns; and classroom training on dependent eligibility with recorded scorecard on the achieved skill
•Displayed broad knowledge of Fair Labor Standards Act (FLSA), FMLA, California Family Rights Act (CFRA), and Title VII of the Civil Rights Act
Career Highlight
•Earned recognitions and awards for cultivating key relationship with clients to meet their full satisfaction and repeat business
»CVS Health, Monroeville, PA
»Client Enrollment Specialist Dec 2012–Jun 2013
•Oversaw billing generation through keen evaluation of insurance formulary specifications and process claims while serving as liaison in responding to questions or concerns about the program
•Cultivated comprehensive knowledge of Fair Labor Standards Act (FLSA), FMLA, California Family Rights Act (CFRA), and Title VII of the Civil Rights Act
•Coordinated with appropriate representatives through phone and email to address any issues with calls or files, while guaranteeing patient satisfaction which led to client retention
•Assumed responsibility in responding to all provider enrollment related inquiries and requests in a timely and thorough manner
•Upheld professional interactions with providers by persistently following up on missing enrollment information and required documentation for file and application completion
•Relayed any regulations and certification changes to providers which would affect file maintenance or membership by gathering necessary documentation from providers for processing claims
•Performed in-depth review of insurance formulary specifications and process claims for billing generation, while serving as key liaison in responding to questions or concerns about the program
•Made notable contribution in driving client satisfaction and retention through immediate resolution of any issues with calls or files in cooperation with appropriate representatives
•Responded to all inquiries and requests related to provider enrollment in a timely manner
•Communicated with providers in following up missing enrollment information and required documentation for the completion of file or application as well as report regulations and certification changes which would impact file maintenance or membership while requesting necessary documents for claims processing
»Mainstay Life Services, Pittsburgh, PA
»Direct Care Provider | Manager-in-Training Aug 2012–May 2013
•Provided assistance to individuals on their daily living activities focusing on safety and comfort
•Developed and initiated individualized service plan (ISP) based on client evaluation which included establishment of goals and assessment of results
•Updated records with detailed clients expenses and activities, while ensuring on-time submission of proper government documentations
»»»Earlier Career
PNC Financial Services, Pittsburgh, PA
Senior Financial Consultant Coach Nov 2006–Jan 2011
»»»Education
Master of Business Administration in Human Resources: 2020
Indiana University of Pennsylvania – Indiana, PA
Double Degrees in Bachelor of Science in General Business and Human Resources: 2013
Indiana University of Pennsylvania – Indiana, PA (Delta Epsilon Iota Honor Society)
Associate of Science in Human Resources: 2010
Associate of Science in Business Management: 2009
Community College of Allegheny County – Pittsburgh, PA
»»»Certifications
Six Sigma Yellow Belt Certification | Indiana University of Pennsylvania, Indiana, PA
Society for Human Resource Management (SHRM) - Senior Certified Professional (SCP)
*Eligible*
»»»Technical Skills
Microsoft Office Application (Word, Excel, Outlook, PowerPoint, and Access)
Adobe Creative Suite ▪ G Suite ▪ Workday ▪ NetSecure ▪ Human Resource Information System (HRIS) ▪ Kenexa
PayForce ▪ ADP Payroll ▪ Bernie Portal ▪ Maxwell Health ▪ Paychex ▪ Beeline ▪ PeopleSoft ▪ WorkScape ▪ Workday
Oracle ▪ Altair (Relocation) ▪ Industrial Alliance (Canada Benefit Site) ▪ Sage (Recruiting and Onboarding)
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