Christina M. Morrison
Address: 6005 State Bridge Road #928, Duluth, Georgia 30097
Phone: 470.389.5595 | Email: firstname.lastname@example.org
Customer-focused, multifaceted, and innovative professional, with proven experience in customer service, sales, and operational functions. Noted for strong commitment to promptly address client needs and concerns and provide first-rate customer support to boost efficiency and maximize sales potential. Effective at multitasking, coupled with the ability to work within diverse environments and completing assigned duties within deadlines. Skilled at establishing rapport with various professionals from all levels and backgrounds. Recognized for developing top-performing workforce through training, guidance, and mentorship Accustomed to adapting to new work challenges toward self-efficiency and knowledge enhancement.
»KIMBERLY-CLARK PROFESSIONAL | ROSWELL, GA (20132021)
»Strategic Distribution Specialist May 2019 Present
Customer Relations and Retention
•Function as a focal point of customer contact for price authorizations, product recommendation, policy application, sample requests, and value-added support.
•Conduct call planning and daily activity maintenance to ensure customer loyalty and repeat business.
•Maintain coordination with the assigned Sales Team to develop and execute promotions.
•Focus on delivering outstanding customer experience for the assigned portfolio of high-profile distribution partners.
•Facilitate training and webinars to generate product and platform awareness and demand.
Team Training and Cross-functional Collaboration
•Serve as a trusted advisor which entailed collaborating with strategic distributors to assist the teams in gaining complete understanding of business requirements.
•Organize monthly capability sessions and quarterly business reviews with sales teams for the execution of business plan metrics and the achievement of results.
•Work in conjunction with multifunctional regional teams to accomplish established profitability and growth goals.
•Assume responsibility in creating training materials as well as facilitating both in-person and virtual training.
Growth and Development Impacts
•Demonstrated outstanding work performance, thus receiving multiple awards including the following:
•Key Contributor Award for sales and leadership excellence in 2020;
•Finalist for Woman in Sales Award North America in 2021; and
•Boosted sales and lessened turnover by communicating market insights and promoting brand innovation.
•Successfully exceeded the targeted objective by 20% through the creation and maintenance of over $300K yearly sales pipeline.
•Educated customers on compliance initiatives that significantly developed product mix and drove platform innovation.
»Inside Account Manager, Central Region Oct 2016May 2019
•Developed customer retention strategies to maintain positive relationships with current business.
•Coordinated with distributor partners and KCP’s cross-functional teams to provide excellent customer experiences.
Team Training and Development
•Trained and mentored team members by sharing best practices toward professional development.
•Increased the number of strategic distribution partners by 13% through the execution of quarterly business plans.
•Held accountable for the management of a $15M region involving core and developing distributors.
Senior Customer Care Solutions Analyst Feb 2013Oct 2016
Client Service and Retention
•Exemplified keen attention to detail in making prompt decisions and communicating with both internal and external customers.
•Demonstrated effectiveness in executing customer-service related processes and policies in order to identify customer care needs.
•Consistently interfaced with customers to share best practices and facilitate process improvements.
•Rendered day-to-day operational support to strategic distributor partner.
»TRAVELER’S INSURANCE | ROSWELL, GA
»Account Manager Jun 2012Feb 2013
»Insurance Service Representative Jul 1999Feb 2013
Customer Service and Relations
•Fostered solid business relationships with customers and agents.
•Maintained prompt and accurate servicing and billing of accounts.
•Kept the clients informed of coverage needs and upgrades, as well as regulatory requirements.
Staff and Project Management
•Oversaw special projects or other associated tasks as assigned by the management.
•Acted as a resource consultant by mentoring new team members toward operational effectiveness and timely service.
Growth and Development Impact
•Showed exemplary performance by consistently achieving top honors and awards such as the Insynch Award for outstanding customer service.
Bachelor of Science in Organizational Management
Concentration in Human Resource and Organizational Behavior
Keuka College | Keuka Park, NY
Kimberly Clark Corp. Six Sigma Blue Belt Certification
Circus Street Digital Marketing
Methods in Motions Building Skills for Powerful Sales Conversations
LinkedIn (Online) B2B Marketing Foundations | Developing Managers in Organizations | Gaining Internal Buy-in for Elearning Training | How to Design and Deliver Training Programs | Icebreakers for Teams, Meetings, and Groups | Organizational Learning and Development | Leading at a Distance
The Six Morning Habits of High Performers
Chairperson | American Cancer Society’s Relay for Life