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CANDIDATE PROFILE
Name: Ericka Stein
Last Updated: 2021-11-17
Email: ERICKA.STEIN07@GMAIL.COM
Phone #: 618-719-3584
Address: 4177 Laurel Oak Lane
Smithton, IL 62285
RESUME
Multifaceted, solutions-oriented, and innovative professional, with hands-on experience in sales, business development, as well as customer service and support. Adept at delivering consistent increases in profit and revenue pipeline of the company. Successful at leading teams to ensure attainment of goals and enhancement of productivity and efficiency. Recognized for a big-picture vision in providing cutting-edge solutions, resolving client business challenges, and exceeding key performance indicators (KPIs) targets. Skilled at identifying new opportunities, executing innovative strategies, and facilitating continuous process improvement.

AREAS OF EXPERTISE

Rapport Building | Networking and Negotiation | Contract and Client Management | Client Needs Assessment
Budget and Forecasting | Sales and Marketing Initiatives Development | Data Analysis

PROFESSIONAL EXPERIENCE

THE ATRIUM OF BELLEVILLE | BELLEVILLE, IL
Director of Sales and Marketing Jul 2020–Mar 2021
 Provided expert oversight to 30 people comprising the executive director, maintenance director, receptionists, caregivers, housekeepers, dining director, dining staff, concierge staff, activities coordinator, and office manager
 Demonstrated excellent communication and customer service skills in ensuring seamless transition into new home of new residents
 Developed strong, long-lasting relationships with residents, employees, prospects, and outside business professionals
 Focused on performing assigned duties with keen attention to detail in fulfilling deadlines
 Collaborated with executive director, regional director of operations, and regional director of sales to create strategic sales and marketing trimester plans
 Administered the allocation of marketing expenditures under the guidance of the executive director
 Performed auditing, reconciliation, and processing of appropriate invoices for payment, while adhering to the marketing budget
 Collaborated with the senior management and stakeholders in coordinating key functions, including planning, purchasing, logistics, and operations
 Conducted finalizations of all assigned contracts such as inspection and acceptance of contractual end items, as well as resolution of all administrative and reporting-related tasks
 Utilized complex software in monitoring and performing all sales activities and providing reports for the regional sales director and property management company

Notable Accomplishments
 Surpassed established KPIs by guiding residents with decision-making process that led to successful sales close
 Consistently met and exceeded targeted occupancy and revenue
 Exemplified effectiveness in closing sales in less than 24 hours while reorganizing a database with 1,000 prospects and business professionals

TRACE ON THE PARKWAY/ KUNKEL WITTENAUER GROUP | EDWARDSVILLE, IL
Residential Manager Apr 2019–Feb 2020
 Managed a total of 15 employees, including the team, receptionists, leasing agents, personal assistant, leasing manager, head manager, and marketing manager
 Established long-lasting relationships with future residents and clients through prompt networking and smooth daily operations
 Achieved established goals and objectives with regard to training, selling, education, and client relations.
 Supervised and participated in the staging, research, and selection of interior design ideas for model units and common areas
 Managed coordination with marketing company on website, social media advertisement, photography, videography, brochures, flyers, promotional materials, as well as ShowMe St. Louis KSDK interviews, and etc.

Notable Accomplishments
 Boosted sales, as well as Google and BirdEye reviews from 2.0 to 4.9 stars, obtaining the top leasing agent position

DURAKO FINANCIAL INC. | BELLEVILLE, IL
Financial Executive Assistant Apr 2011–Apr 2019
 Functioned as a liaison to the Finance Team, in charge of addressing client relationship needs
 Showed exemplary performance through flexibility, communication, multitasking, and reasoning skills

Notable Accomplishments
 Made significant improvement to company's relationships with both business and consumers leading to an easier execution of business and revenue generation
 Significantly minimized labor and material costs by 7%

AB MAURI | ST. LOUIS, MO
Temporary Contracted Client Service Specialist Dec 2017–Feb 2018
 Served as a lead mediator among clients, production, plants, warehouses, logistics, and sales manager, responsible for the delivery of collaborative solutions to client demands
 Administered and evaluated accounts to identify areas of success and improvement to plan strategic forecasts
 Engaged and worked with supervisors and bakery technicians to ensure operations efficiency

Notable Accomplishments
 Strengthened relationships with mid-region state customers in a short span of time, while collaborating with the Sales, Accounting, Logistics, and IT departments to set up new client accounts

UNIFIRST CORPORATION | MARYLAND HEIGHTS, MO
Outside Sales Account Manager Sep 2014–Sep 2015
 Applied analytical skills in forecasting 35% increase in sales in the fiscal year to independent dealers, retailers, and other related entities
 Dominated accountability in addressing customer needs by presenting five different segment divisions with over millions of products to support productivity improvement within budget
 Facilitated needs assessment, presented solutions, and negotiated service agreements to provide effective consultation and advice to customers
 Prepared at least 10 appointments weekly with new customers, as well as performed at least three sales presentations, and one sale per week

Notable Accomplishments
 Expertly utilized Salesforce in creating and managing territory and database of nearly 1,000 prospects that resulted in increased business sales
 Earned solid reputation as a focused "hunter" of new business by organizing face-to-face meetings with business stakeholders and demonstrating the value-add of presented products and services
 Received distinction from the national sales trainer as the regional top performer, ranking first in the Regional Leader Board
 Gained the “Excellence in Customer Service” Award in recognition for coordinating complex logistics that ensured customer satisfaction

ADDITIONAL EXPERIENCE

KFORCE INC. | CHESTERFIELD, MO
IT Recruiter Sep 2015–Jun 2017
• Applied excellent negotiation skills in sourcing IT candidates for positions within organizations ranging from small to Fortune 500 companies
• Collaborated with account managers to obtain relevant data in order to effectively coach candidates and ensure the best fit for clients

Notable Accomplishments
 Gained the Highest Gross Profit Award in the history St. Louis Technology Flex Team
 Served as key contributor to the St. Louis Technology Flex Team, achieving the highest revenue gross profit in August 2016 with a weekly total revenue of $236,191

EDUCATION

Bachelor’s of Science in Early Childhood Education, Magna cum Laude, 3.9 GPA
Southern Illinois University of Edwardsville | Edwardsville, IL

PROFESSIONAL DEVELOPMENT

License
Illinois Licensed Leasing Agent, Jun 2019 | State of Illinois

Certificate
Scrum Fundamentals Certified (SFC) | SCRUMstudy VMEdu
Scrum Master Certified | SCRUMstudy Encertify

Training
90-day Management Training Course utilizing “Little Voice Mastery” | Blair Singer

TECHNICAL ACUMEN

PeopleSoft | Salesforce | ERP | Rent Manager | Software and App Suite | Vitals | Maris MLS
Tenant Turner | ShowMojo | Dropbox | BirdEye Reviews | Agile/Scrum
Microsoft Office/XP/Suite (Word, Excel, PowerPoint, and Outlook) | Google Workspace (Calendar, Docs, and Sheets)


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