Jose Luis Chavez, CCM
Address: 29512 McGalliard Road, Sun City, California 92586
Phone: 951.434.0763| Email: jluischavez48@yahoo.com
-=General Manager=-
»»»Qualifications Profile
Innovative and performance-focused professional, with wide-ranging experience in sales and marketing, business operations, and facility oversight within club and hospitality industries; complemented with proven record of success in positioning companies toward highest productivity and service quality.
•Hands-on manager, with expertise in developing and implementing strategic category business plans that maximized revenue, market share, and unit growth.
•Concept-to-execution driver, with strong ability to analyze procedures; identify new opportunities; facilitate continuous process improvement, as well as train and motivate teams to ensure attainment of goals.
»»»Areas of Expertise
Change Administration | Facility Maintenance | Food and Beverage Services | Project Management
Employee Training and Development | Budget Administration | Policy Implementation
»»»Professional experience
»Independent Real Estate Agent January 2021Present
•Render assistance to sellers and buyers in marketing and purchasing property for the right price under the best terms
•Conduct comparative market analysis to estimate properties’ value
•Identify client’s needs and financial abilities to propose solutions that best suit them
•Consult clients on market conditions, prices, mortgages, legal requirements, and other related matters to ensure a fair and honest dealing
»Zibata Golf Club–Queretaro, Mexico
»General Manager January 2018 January 2021
•Expertly supervised and trained golf carts and golf operations personnel to ensure total customer satisfaction and proper coordination of day-to-day operations
•Implemented shop operations policies, procedures, controls, and fee structures to maintain assets, inventory, and resources
•Facilitated regular staff meetings focusing on customer relations, operations, revenue growth, cost containment, and continuous process improvement
•Handled budget for wage cost while supporting sales efforts to boost sales
•Regularly communicated with staff members to gather feedback in order to and develop training and drive customer care opportunities
Key Highlight
•Drove strategic efforts in increasing revenue from $7M to $18M, by developing different packages for players who used the club more than once a week, thus increasing the use of the golf course
»University Club of Santa Barbara–Santa Barbara, CA, USA
»General Manager January 2012 January 2017
•Oversaw all aspects of the club’s daily operations, budget monitoring, policy implementation, and staff management
•Assigned responsibilities to club staff while guaranteeing the delivery of highest customer service and satisfaction to all guests
•Conducted inspection of technical tools and equipment and checked food inventory and beverage stocks
Key Highlights
•Positioned the company toward growth, leading to obtaining the “2016 Distinguished Gold Club Status” award by leading the following initiatives:
o Achievement of 100% annual food and beverage sales.
oInitiation of a marketing program that acquired net 64 new members in four years, improved all areas of service to members, and delivered additional more than $500K in capital improvements in different areas of the club
»Del Rey Yacht Club–Marina Del Rey, CA, USA
»General Manager | Chief Operating Officer (COO) January 2002
•Oversaw day-to-day operations of 550-member club which consisted of 315 slips, dry storage for more than 300 boats, a swimming pool, and a station in Catalina
•Led the development of all areas of yacht club operations including member relations, marketing, financial management, food beverage, and facilities maintenance
Key Highlight
•Realigned and supervised dock crews which resulted in a more efficient and productive performance while minimizing costs by $25,000
»Balboa Yacht Club–Corona Del Mar, CA, USA
»General Manager January 1998January 2001
•Rendered expert oversight to 800-member club consisting of 72 slips, 72 moorings, dry storage for 250 boats, and a station in Catalina
Key Highlight
•Designed and enforced annual audits and reconciliations of club finances as well as strong financial controls/guidelines that successfully attained a debt-free club with strong working capital
»University Club of Pasadena–Pasadena, CA, USA
»General Manager January 1991January 1998
Key Highlights
•Served as the driving force behind the transformation of a 425-member dining and banquet service club from an annual loss to a profitable operation within four months
•Managed the financing and all other aspects of a multi-phased clubhouse renovation while securing the financials with black figures for seven and a half years
»Candlewood Country Club–Whittier, CA, USA
»Clubhouse Manager January 1989January 1991
Key Highlight
•Efficiently supervised a 400 member golf and country club with an 18 hole golf course, swimming pool, and dining room for 250 guests
•Achieved both membership and revenue goals by establishing a strategic marketing plan
»Los Coyotes Country Club–Buena Park, CA, USA
»Assistant Clubhouse Manager January 1979January 1989
•Facilitated major events including LPGA, Cystic Fibrosis, the Special Olympics, and LAPD events
•Handled responsibilities of a 36 hole golf course with 5 tennis courts and an Olympic size pool while aiding with all aspects of operations and personnel administration
»Main Street Properties–Placentia, CA, USA
»Sales–Broker Assistant January 2002January 2012
•Provide clerical support to one or more stockbrokers as they buy and sell securities on behalf of clients
»»»Education
Bachelor of Science in Business Administration, November 1966
Instituto Tecnológico Universitario | Mexico City, Mexico
»»»Certifications
Certified Club Manager (CCM), 1966
Relevant Coursework: Human Resources, Marketing, Financial Analysis, Athletics, Food and Beverage, Facilities, Leadership, Business Analytics, and Professional Development
Club Management Association of America (CMAA)
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