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CANDIDATE PROFILE
Name: Willy Abia
Last Updated: 2022-06-15
Email: abiawilly@gmail.com
Phone #: 682-704-3817
Address: 615 Woodcrest Lane, Apt 233 Arlington,Texas 76010
Arlington, TX 76010
RESUME
Self-starter, analytical, and goal-oriented IT professional with extensive experience in desktop support and network engineering, complemented with comprehensive knowledge of SAP security protocols and controls.

AREAS OF EXPERTISE


Project Management | Project Design and Development | Disaster Recovery | Software Diagnosis
Service Ticket Processing | Active Directory Administration | System Testing and Documentation
Risk Mitigation | Process Optimization | Network Connectivity, Troubleshooting, and Commissioning
Issue/Conflict Resolution | Customer Service | Cross-functional Collaboration

PROFESSIONAL EXPERIENCE

INFOTECH RISKS SECURITY LLC, HOUSTON, TX, USA
SAP Security and Audit Consultant (Remote) Oct 2021–Present
 Perform SAP S/4HANA security design, building, testing, and defect resolution.
 Carry out role testing for quality assurance in close collaboration with business analysts, as well as comprehensive testing of all profiles and authorizations to ensure accuracy and segregation of duties.
 Analyze authorization checks to promptly resolve authorization issues and troubleshoot user access through authorization error analysis (SU53, SU56) and system trace (ST01).
 Administer database and server monitoring and system backup through monitoring transactions such as SM50, SM51, DB12, and DB13 with the Database Team.
 Deal with complex access problems along with Functional, BASIS, and Network teams when needed.
 Generate monthly audit reports and user buffer for the review of user authorizations for audit purposes while monitoring and maintaining user ID using user information system (SUIM).
 Make effective use of the following tools to execute key functions:
− SU01 for mass user creation and users master record/modification, including complex design restrictions;
− Profile generator (PFCG) for role creation/modification;
− SE01, SE09, and SE10 for mass transport management;
− SM18, SM19, and SM20 for audit logs;
− SU24/SU25 for maintenance of USOBT_C and USOBX_C tables while restricting table access through authorization groups.

TTEC  ENGLEWOOD, CO, USA
Service Desk Associate Technician (Remote) Apr 2021–Oct 2021
 Took charge of answering inbound phone calls, managing emails and web-based ticket queues, and recording tickets in Salesforce ticketing system.
 Effectively administered conference bridges during major outages, including documentation of progress, resolution, and results of testing fixes and recording callers’ location and job functions participated in the bridges.
 Contacted client using client help desks to report or follow-up on client-based outages.

POLY AMERICA  GRAND PRAIRIE, TX, USA
IT Support Specialist Sep 2019–Apr 2021
 Restored connectivity and prevented unnecessary downtimes to over 200 customers by promptly responding to faults in both LAN and WAN networks.
 Handled and addressed technical issues across multiple systems and applications for customers and end-users across various time zones.
 Played a key role as a subject matter expert in charge of resolving escalated issues, while educating and explaining new software or hardware to customer for better understanding.
 Performed accurate documentation of transactions and support interactions in the system for future reference and addition to knowledge base.
 Provided hands-on assistance to customers in identifying and resolving functionality issues.
 Supported desk staff by documenting start-up, shut down and first-level troubleshooting of technical processes.
 Completed the translation of complex technical issues into digestible language for non-technical users.

COUNTRY FRESH FARM MARKET  GRAND PRAIRIE, TX, USA
IT Support Specialist Aug 2018–Sep 2019
 Delivered helpdesk/Tier 1 IT support services to non-technical internal users.
 Utilized troubleshooting techniques to determine hardware and network system issues.
 Demonstrated expertise in operating and maintaining audio/visual equipment during internal presentations and client-facing events.
 Held accountability in preparing new computers and mobile devices based on internal policies on standardized software and security deployments.
 Identified and promptly addressed third-party outages and related impacts through direct communication with telecommunications providers.

TARD ENGINEERING NIGERIA LTD  BONNY RIVERS STATE, NIGERIA
Warranty Support Engineer (Remote) May 2017–Apr 2018
 Conducted close monitoring and testing of network performance to provide statistics and reports.
 Troubleshot technical issues on the triple-play network, including voice, data, and internet protocol television (IPTV) to the customers’ apartments.
 Assumed responsibility in adding new customers and deactivating unused devices on the network.

FTTH/PON Lead Engineer Feb 2015–Apr 2017
 Dealt with project design, review, implementation, and commissioning which involved voice/data and video communication.
 Installed an approximately 130KM length of fiber optic cable to over 1000 Apartments in Nigeria Liquefied Natural Gas Company (NLNG) Bonny Staff Gated Estate.
 Carried out setup and configuration of headend and customer premise equipment.
 Rendered research and recommendation of innovative, automated approaches for system administration tasks.
 Exemplified proficiency in disaster recovery planning and automation as well as performance monitoring and proactive problems correction prior occurring.
 Provided informed and sound strategic decisions in partnership with peers and the management.

MERPA COMMUNICATION NIGERIA LTD  LAGOS, NIGERIA
Project Supervisor Month 2011–Month 2015
 Managed development, review, implementation, and commissioning of projects such as voice/data and video communication.
 Performed installation of structural cabling in five swap locations for Nigeria Agip Oil Company (NAOC).
 Used Cisco small enterprise network to implement unified campus network for voice/data with gigabit high performance.
 Administered the transferal of both voice/data and television receive-only (TVRO) systems between locations with fiber optic cable as the backbone.
 Executed the placing and configuration of Cisco switches and Internet Protocol (IP) phones.

EARLIER CAREER

CHEVRON NIGERIA LIMITED  DELTA STATE, NIGERIA
Telecommunications Systems Analyst Month 2005–Mar 2011
Escravos Operations–Offshore / Contract Staff, Delog Nigeria Limited

EDUCATION

Bachelor of Technology in Electrical, Electronics Engineering, Jun 2000
Yaba College of Technology, Lagos, Nigeria

AWARD

Safety Champion  Poly America

PROFESSIONAL DEVELOPMENT

CERTIFICATION:
SAP Certified Associate (System Security and Authorizations) (Valid Until: 2025)
Cisco Certified Network Associate (CCNA) (Valid Until: 2023)

TRAINING:
Python for Data Science, EMERITUS
FTTH/PON System Engineering & Design, CommScope USA
Ansible – Hands-On-DevOps, Udemy
Fiber Network and Copper Cable Design and Implementation, CommScope USA
ITIL Service Management Awareness, Hewlett-Packerd
Business Conduct and Ethics Code, Hewlett-Packerd
SQL, Udemy

ACTIVITIES

Volunteer Trainer for Fiber Optic Cable Installation


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