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CANDIDATE PROFILE
Name: Sofiya Petrova
Last Updated: 2023-01-18
Email: sofia_p_petrova@yahoo.com
Phone #: 646-206-3768
Address: Houston, Texas 77081
Houston, TX 77004
RESUME
Medical Assistant | Clerical Assistant | Office Manager

 QUALIFICATIONS PROFILE

Performance-focused and highly organized professional, with a broad range of experience in office and operations administration, project management, and staff training and development. Adept at implementing plans, policies, and processes; handling correspondence and dealing with complaints; and designing effective strategies to streamline office operations and achieve client satisfaction. Effective at multitasking and working within critical and pressure-driven environments and completing assigned duties and assignments within deadlines. Armed with excellent communication skills in building rapport with various professionals from all levels and backgrounds leveraging multilingual fluency in Bulgarian, English, and Russian. Proficient with Microsoft Office Applications (Word, Excel, Access, PowerPoint, Outlook, and Project).

 PROFESSIONAL EXPERIENCE

Lower Manhattan Dialysis Center, Inc. | New York, NY, USA
Certified Hemodialysis Practitioner/Technician 2003−2021
Assumed responsibility for patients’ health and safety during dialysis treatments
Applied strict safety precautions against infectious diseases such as hepatitis and AIDS
Provided advice to physicians and nurses in achieving optimum patients outcomes

Research Foundation of CUNY | New York, NY, USA
Security Specialist (Contract Position) 2008−2009
Assumed responsibility for managing all aspects of the company’s safety programs and company assets
Organized and led meetings with various departments and business units to meet internal and external audit deliverables
Assessed and resolved site and building system design issues to determine the preferred level of protection for each mitigation measure against each threat
Built and maintained strong relationships with clients by prioritizing their needs and answering inquiries/questions, resulting in a 30% increase in customer service rating
Assisted the project director by creating a database of assessments


RT−Equip LTD. | Sofia, Bulgaria
Managing Member | Co-owner/Non-Executive Director 2000−2002
Collaborated with three members to conduct research design, repair, maintenance, and installation of railway track in the Bulgarian State railways, Tramway–Sofia, and Metro–Sofia areas
Identified and evaluated organizational problem areas, which included personnel, goods and equipment utilization, functions, procedures, and policies to implement necessary modifications or improvements
Coordinated subcontractor activities and schedules to ensure on-time project completion
Applied analytical techniques, such as flow charts, surveys, checklists, and process mapping to minimize duplication and drive optimal utilization of personnel, goods, and equipment
Took charge of data collection and compilation reports preparation and records management

RT−Nesheva Company | Sofia, Bulgaria
Construction Safety Coordinator/Office Manager/Human Resources Manager/Technical Assistant 1996−2000
Led the implementation of applicable laws and regulations in construction sites, as well as the facilitation of safety/training programs for 20 staff members
Acted as the primary source of information for business partners and those who were interested in the company
Utilized computerized digital conversion system, scanners, imaging, and camera equipment
Administered the staffing, selection, contract negotiation, training, and assessment of all employees




 EDUCATION

Master of Science in Emergency Management, Major in Protection Management, 2007
John Jay College of Criminal Justice | New York, NY, USA
−Dean’s List

Bachelor of Science in Economic Management, Major in Business Management, 2002
Economic University | Sofia, Bulgaria

 PROFESSIONAL DEVELOPMENT

University of Pennsylvania
Vital Signs: Understanding What the Body Is Telling Us, 2022
Wharton School of the University of Pennsylvania
Introduction to Financial Accounting, 2022
Northern University
Healthcare Consumerism and Implication for Care Delivery, 2022
DeepLearning.AI
AI For Everyone, 2022
The George Washington University
Leading Healthcare Quality and Safety, 2022
University of Michigan
Mindware: Critical Thinking for the Information Age, 2022
American Heart Association (AHA)
First Aid, 2021/Basic Life Support (BLS), 2021
Academy of Natural Health Sciences
Clinical Nutrition and Holistic Health, 2018
Board of Nephrology Examiners Nursing Technology (BONENT)
BONENT Certified, 2010
Contingency Planning Exchange (CPE)
Contingency Planning Exchange, 2008−2009
NY Institute of Technology (NYIT)
Homeland Security and Operational Risk Assessment Certification, 2008

 AFFILIATIONS

National Association of Nephrology Technicians/Technologists (NANT)
Board of Nephrology Examiners Nursing Technology (BONENT)
Contingency Planning Exchange (CPE)
Railway Track Engineering Association

 ACTIVITIES

Retired Basketball Player | Lokomotiv–Sofia


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