BUSINESS OPERATIONS PROFESSIONAL
Focus of Interest: Supply Chain | Procurement | Logistician
HEADLINE
Multifaceted, solutions-oriented, and analytical professional, with broad-based experience in supply chain operations, with expertise in procurement, logistics, and materials management.
QUALIFICATIONS PROFILE
Skilled at spearheading global logistics and supply chain operations, including shipping, receiving, purchasing, and inventory control. Out-of-the-box thinker and astute problem-solver, adept at identifying needs, formulating suitable strategies, and implementing action plans to drive business integrity and achieve goals. Equipped with well-defined leadership acumen, technical aptitudes, as well as communication and interpersonal skills; along with proven ability to collaborate and oversee multidiscipline teams.
SKILLS
Facilities and Program Oversight
Procurement and Resource Management
Contract Negotiation
Risk Mitigation
Regulatory Compliance
Operational Streamlining
Process Improvement
Client Services and Retention
PROFESSIONAL EXPERIENCE
Inform Diagnostics, Irving, TX
Vice President, Business Operations Feb 2019–Present
Provide oversight to the entire supply chain operations, including procurement, logistics, and materials management while managing Client Services and Retention; Facilities; Security; Continuous Improvement; Strategic Analytics; as well as Environmental, Health, and Safety (EHS) departments
Lead the overall restructure of the Client Services Department as a revenue-generating department
Create a two-year road map with several executive reporting metrics that allow for progress tracking at all stages of program delivery
Career Highlights:
Obtained a 30% annual reduction on cost of goods sold (COGS) which resulted in the improvement of the overall profit and loss (P&L)
Established company-wide Monthly Operating Review (MOR), employee morale programs, KPI on employees and S&OP development
Successfully maintained the company’s supply outages and global supply shortages at zero during the pandemic
Acquired a 70% returned revenue for the company and a decrease in inaccurate expenditures by conducting accurate auditing of freight bills and vendor invoices
Accomplished diverse Federal audits for Occupational Safety and Health Administration (OSHA), Compliance Audit Program (CAP), Clinical Laboratory Improvement Amendments (CLIA), and New York State
Drove continuous improvement initiatives that on-boarded new service offerings and significantly improved laboratory workflow, resulting in increased productivity, cost savings, and revenue growth
Authorized and directed the development of a molecular testing lab that met capacity demand and expand the organizational service portfolio to ensure the availability of all critical healthcare supplies and equipment during pandemic shortages
Successfully established and implemented a state-of-the-art logistics tracking system, which transported thousands of LTL, TL, Brokerage, and Common Carrier shipments daily, both inbound and outbound reducing freight costs by 82%
Developed streamlined EHS program, including Worker’s Comp and employee trainings, reducing recordable accidents and injuries by 75%
Identified and resolved a violation of Federal Compliance for hazardous medical materials
Worked as an integral member of the strategic team completing due diligence for acquisition resulting in the P&E firm achieving an ROI of 400%
Efficiently managed the minimized shipping and materials capacity during the early stages of the Covid-19 pandemic, coordinating with a strategic partner in quickly shifting the logistics processes and programs for durable goods and live specimens to ensure ongoing operations and accelerated growth to meet increased demand through carrier, courier, line hauls, direct flights, and consolidations
Director, Sourcing and Procurement Nov 2017–Feb 2019
Directed the entire department while overseeing the $400M annual controllable vendor expenditures, creating policy and procedure documentation after acquisition, as well as leading a team consisting of five members
Oversaw the direct and indirect commodity agreements and purchasing activities for lab equipment and consumables, hardware, software, subscriptions (SaaS), professional services, and contract labor
Developed cost-cutting, cost-avoidance, and vendor-reduction plans while overseeing all buy-side agreements
Functioned as the key advisor for Extended Leadership Committee, responsible for providing recommendations on cost savings, cost/benefit, as well as profitability and risk analysis
Monitored adherence with all the industry and company best practices and regulations through negotiation of favorable non-disclosure agreement (NDA), broad agency announcement (BAA), master service agreement (MSA), managed services provider (MSP), statement of work (SOW), security exhibits, amendments, and addendums
Spearheaded the execution of RFQ, RFI, and RFP events for direct and indirect commodities
Career Highlights:
Completed the timely and within the budget implementation of a new ERP system during key leadership transitions
Reduced business risk by renegotiating vendor contracts for more favorable language and lower spending
Achieved an annual decrease of 5% in vendor expenses, thus surpassing cost savings targets
Facilitated the negotiation of key BPO Agreement which resulted in a $10M annual savings for the company
Established a Supplier Diversity Program, accomplishing 10% minority-owned business providers
Exceeded annual individual savings goals by 150% to 200% on a consistent basis
Optum360 (f/k/a MedSynergies), Irving, TX
Director, Strategic Sourcing and Contracting Jul 2013–Nov 2017
Formulated and enforced enterprise-wide strategic sourcing policies and procedures as well as generated contract templates and negotiated all vendor and client (buy and sell) side contracts
Worked as a part of the M&A Due Diligence Team, responsible for auditing the company contractual risks prior to acquisitions or JV
Served as the leader of a four-member team, with tasks of implementing an effective enterprise-wide strategic sourcing policy and procedures while managing a controllable spend of $200M
Career Highlights:
Contributed significantly in surpassing the annual cost savings goal by 200%
Spearheaded the development of structure and negotiation of buy and sell side agreements, which included the integration of P&E company into a world class IPO by 1.5 years ahead of schedule after acquisition
Service Delivery Manager Oct 2010–Jul 2013
Monitored the performance of the IP Helpdesk Team consisting of 25 onsite and remote direct reports
Administered the entire IT, security, facilities, operations, and billing procurement activities
Led the enforcement of the ITIL Change Management program while directing the automation of the asset management and PO processing
Resolved and addressed operational gaps while optimizing the internal systems quality
Career Highlights:
Obtained two promotions in six months by boosting customer satisfaction, improving employee morale, and streamlining workflow through policy implementation
Improved the overall quality of client service through implementation of enterprise ITIL policies and procedures
Automated the manual processes which led in the increase of accuracy and efficiency of internal PO and asset management systems
Created the Service Delivery Department, with tasks of developing policies and enlisting the support of other company leaders to separate procurement and strategic sourcing departments into diverse entities, thus boosting the visibility and effectiveness of dual-functioning business units
EARLIER CAREER
Anytime Heating & Air Conditioning, Mesquite, TX
Operations Manager Nov 2008–Oct 2010
Hewlett Packard/EDS, Plano, TX
Project Manager Feb 2006–Nov 2008
EDS, Plano, TX
Supply Chain Specialist/Infrastructure Manager Jun 2001–Feb 2006
EDUCATION
Bachelor of Business Administration in Supply Chain, Minor in Project Management, May 2016
Baker College, Flint, MI
PROFESSIONAL DEVELOPMENT
LEAD Certification, In Progress (Expected Graduation: Mar 2023)
Stanford Graduate School of Business
Lean Six Sigma Black Belt Certification, Jul 2019
Inform Diagnostics
Certified Professional of Supply Chain Management (CPSM), Dec 2016 (Valid Until: 2025)
Institute for Supply Management (ISM)
ITIL Foundations Certified | MCSE, NT4.0 Certified | MCP+I Certified
PROFESSIONAL AFFILIATIONS
Toastmasters International | Institute for Supply Management (ISM) | National Society of Collegiate Scholars
AWARDS
ToastMasters Distinguished Leader District 50 (https://scw-mag.com/profiles/inform-diagnostics/)
TECHNICAL SKILLS
Ariba | Salesforce | SAP | QuickBooks | MS Dynamics 365 | NetSuite | Freight Negotiations | Reverse Logistics
Microsoft Applications (Word, Excel, PowerPoint, Access, Project, Visio, Outlook)
Mergers & Acquisitions | Concur | Contract Law | Logistics Law | Business Law | PowerBI
CRM | ERP | MRP | 3PL | Brokerage | Fleet | Six Sigma Methodologies | 5S
FEDERAL COMPLIANCE KNOWLEDGE
Code of Federal Regulations (CFR) | International Air Transport Association (IATA)
National Motor Freight Classification (NMFC) | National Motor Freight Traffic Association (NMFTA)
HAZMAT | Occupational Safety and Health Administration (OSHA)
International Organization for Standardization (ISO) | Food and Drug Administration (FDA)
Environmental Protection Agency (EPA) | World Health Organization (WHO)
Centers for Disease Control and Prevention (CDC)
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