Tari Waymire
11217 227th Street
Blanchard, OK 73010
Home: 405-344-7535
Cell: 405-996-8661
* Dedicated customer service supervisor with 10 years of experience in a manufacturing and supply store setting. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
* Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Identified Customer Service Goals and measurements to satisfy ISO 9000 and API Standards.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Key role in doubling Export market
Customer Satisfaction Enhancement
Front-End Supervision
Lean Office Practices
Teambuilding & Training
Export Compliance Program
Order Fulfillment
Professional Experience
Kimray Inc. - Oklahoma City, OK
04/09 to Present
Customer Service Supervisor, 4/09 to present
Customer Service Representative, 08/05 to 4/09
Promoted to manager position to recruit, train and supervise 5+ customer service reps. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Manage software and shipment changes for 9+ Kimray Distribution centers and operations to ensure efficient transactions and constant communication to keep up with daily schedules. Selected Contributions:
* Completed all 5 modules of APICS training to learn about supply chain management.
* Completed Lean Manufacturing training and started a Lean program within my department. This resulted in lean transactions which reduced work time and lessened errors within our daily tasks. Also participated in multiple kaizan events throughout the plant with positive results.
* Started a customer survey program which initiated our customers to provide feedback. After gathering sufficient data, we were able to change some of our processes to be more efficient.
* Traveled to all of our Kimray distribution stores to train them on existing and new software.
* Started a training program for all of my existing and new employees to create a standard work practice with documentation and work instructions to comply with ISO 9000 and API standards.
* Built up customer relationships thru continuous improvements and communication
Education and Training
South High School - Bakersfield, CA
Diploma 1993
Training: Completed numerous courses and seminars in customer service, sales strategies, lean manufacturing, inventory control, loss prevention, time management, leadership and performance assessment.
Professional References
Jess Ring (661) 978-5129
Mike Bennett (405) 412-4270
Meagan Vincent (405) 445-9684
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