Marium Strott
Castle rock, Colorado 80108
303-660-2224/cell 303-875-8036
Email:
Personal Profile:
A resourceful, diligent, highly motivated professional, with a strong record of accomplishments in project management, support and planning. Diverse experiences with a proven ability to problem solve and communicate at all levels to achieve and improve productivity and profitability. Strong organizational and management skills, which effectively motivate team members to achieve or exceed professional goals. Executive assistant.
Skills Summary:
* Supervise and managing multiple projects, process development and implementation.
* Leadership in large and small organizations and global teams to set objectives, and complete performance evaluations.
* Strong written and verbal communication skills
* Workforce Relations, E Business Communication, Labor Relations, EEO, Diversity in the Workplace, Malcolm Baldrige Process Writing, Coaching and empowerment
* Effective Communications and Development, Managing Conflict, Project Management Strategies and ISO standards.
* Microsoft Office Applications, and Avaya-specific applications
Education: Currently attending Kaplan University pursuing AA in Medical Office Management
Professional Experience
Avaya Inc May 1998 - Feb 2010
Human Resource Generalist
Auditor ISO (international organization for standardization)
Real Estate Manager
* Management of daily absence/FMLA and disability for 600 CWA contract employees in numerous systems.
* Provide on board payroll and benefit training to new coaching staff as required
* Negotiating/settlement of 1st and 2nd step grievances for attendance issues.
* Process/negotiate accommodation and return to work requests from medical leaves
* Internal contact for payroll issues
* Provide necessary discipline documentation to coaches for coverage
* Reconciliation of payroll discrepancies monthly.
* Liaison to medical benefit team to manage specific FMLA and disability cases
* Provide daily absence reports to Executive Leadership.
* ISO internal auditor and resource. Provide additional training as needed for new auditors.
* Management of HR district files across multiple locations
* Responsible for personnel moves in 3 Denver locations including project management of consolidations and telecom requests.
* Latest project completed in 2009 was $4,000.00 under budget and 1 week ahead of schedule.
Global Project Manager
* Managing project specific global technology implementation.
* Maintain project plans, communication and risk assessments
* Project manager for Business continuity planning and implementation.
* Global process discovery, design and implementation.
Process /Project Manager
* Provided updates to Executives, leadership teams and key stakeholders.
* Coordinated meetings/conference calls for project and processes reviews
* Mapped/documented processes in Nimbus (Process Tool)
* Identified process gaps and implemented changes to support global customers
* Assisted in development of current project documentation and templates for PMO
* Co-managed Project Management Office responsible for review of new project requests, resource availability, risk assessment, time commitments and strategic outcomes
* Administrative support for remote manager with ability to multi-task and perform in diverse environment.
* Managed Global websites for GTS contacts and escalations
Executive Support/Staff Manager
* Supported Executive Vice President, handled staffing requests with sensitive and proprietary information including benefit questions
* Responsible for communicating company standards and policy throughout organization
* Maintained staff calendars, travel, customer site tours, conference and video calls as required, documented performance plans and worked with CWA as needed
* Documented core processes for direct staff for ISO certification.
* FMLA/disability manager with responsibilities including leading weekly conference calls with managing vendor, monitoring cases, timelines and providing cost savings of approximately $200,000.00 in less than a year to organization.
* Directed contingency planning for organization during CWA contract negotiations.
* Developed and implemented centralized employee filing system for Avaya Remote Technical Services maintaining 1600 employee files.
Operations Manager/Fortune 500 Accounts
* Managed business performance guidelines, setting objectives, development of metrics and staffing, increasing productivity and call route management.
* Supervision of technical support staff of 150 employees and strategic customer accounts in a 7 X 24 call center.
* Scheduled training, developed business metrics and handled customer escalations.
* Project manager working with executive management to ensure execution of customer maintenance contracts and support processes.
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Call Receipt/Account Manager
* Migration of Fortune 500 accounts into specialized services team
* Promoted to management within 8 months
* Responsible for handling incoming customer calls and minor trouble shooting
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