2834 Whitewood St.
Ann Arbor, MI 48104
734.929.4798 (H)
425.466.1312 (C)
PROFESSIONAL EXPERIENCE
Computerized Litigation Support, Ann Arbor, MI
CEO - 6/03 to Present
Legal Process Consultant
*Provide consulting services to corporate legal departments, law firms, governmental and educational organizations to assist them in the design, development and implementation of electronic discovery, litigation support, information technology programs, etc. *Collaborative development of program design specifications, review platform and output business requirements; created process flow and litigation management methodologies; researched data retention management issues; security and policy issues relative to the transmission manipulation, and production of electronic data with a specific focus on metadata. *Strategic management of the business customer, IT and contingency personnel to successfully achieve the development, launch and implementation of an e-Discovery solution. *Provided paralegal, electronic discovery management, including litigation support services to law firms and corporations identified but not limited to as follows: *Ford Motor Company, Dearborn, MI - Developed an e-Discovery program for Multinational product liability, pattern litigation, managed budget in access of $1 million; *General Motors, Detroit MI - electronic discovery and vendor management of multi-million dollar FTC, SEC information and discovery requests; *Honigman, Miller, Schwartz & Cohen, Detroit, MI - Provided paralegal and electronic discovery support for antitrust litigation, FTC 2nd request and SEC investigations, etc. *Managed the daily supervision of upwards to seventy-five paralegals, legal counsel, governmental agencies, and support staff.
Electronic Evidence Discovery, Kirkland, WA
7/06 to 4/07
Electronic Discovery Support Manager
*Managed a national and global team of product support engineers, EED Mobilized and Integration specialist, including training/technical writers, providing 24/7 consistent superior product support and training services to both enterprise and hosted services clients. * Responsible for reorganizing the EED Support Services Department by creating standardized procedures, policies, documenting processes, service level agreements, workflows, communication protocols and implementing best practices driving efficiencies in triaging client issue resolution. *Analyzed client data and feedback for process improvement, standardization and facilitating changes for product functionality, features and performance. *Developed and managed both internal and external client training, issue programs and regiments, including drafting manuals and related documentation.
Microsoft Corporation, Redmond, WA
6/99 to 5/03
MSN/bCentral Program Manager (4/01 to 5/03)
*Microsoft Corporation's Legal Department integrated legal personnel into its business units in an effort to provide greater support in managing and litigating legal matters. *Manage and facilitate bCentral and MSN responses to requests from worldwide governmental agencies, including law enforcement, subpoenas, and court orders. *Designed and developed tools to track, store, manipulate, report, and retrieve policy, privacy and legal related data. * Manage and draft bCentral policy, privacy and training documents, data retention and records management; including but not limited to conducting training with internal and external groups in these areas. *Negotiated and drafted EULA, NDA, IT and vendor agreements. *Manage Microsoft public and customer relationships, negotiate and resolve conflicts, using advanced customer service skills to deflect potential entanglements, successfully resolving the issue to achieve customer satisfaction and finally driving customer feedback with the individual product groups for continuous improvement.
Senior Litigation Paralegal (6/99 to 4/01)
*Responsibilities include litigation case management, strategy and successful resolution on complex large scale, intellectual property, class action, employment, product liability and anti-trust matters. *Propounded and responded to, civil demands, and discovery and governmental requests. *Successfully negotiated and drafted contract and settlement agreements. *Interface with various client organizations, governmental agencies, and legal counsel, for the strategic identification and analysis of litigation significant materials. *Conducted legal and factual research and analysis; interviewed and prepared witnesses for depositions and trial. *Managed and coordinated outside counsel activities and legal expenditures. *Extensive involvement in pretrial, trial and post trial remedies. *Tried small claims matters, attended hearings and made court appearances on behalf of the company. *Negotiated contracts and interfaced with client organizations, IT and vendors relative to drafting and implementing EULA, NDA, IT and vendor agreements. *Facilitated the development and implementation of processes, practices and policies relative to data management and records retention.*Participated in the design, development and implementation of a Litigation Support Tool to manage litigation and discovery in a more efficient and cost effective manner, including tool training.
Southern California Edison, Rosemead, CA
6/92 - 6/99
Senior Environmental Litigation Paralegal
*Interface with State and Federal regulatory agencies regarding environmental compliance, orders and enforcement actions. *Manage contingent staff and outside counsel on major insurance defense and environmental insurance recovery litigations. *Propounded and responded to governmental and regulatory agency and discovery requests; conducted compliance interviews of Edison and agency personnel. *Conduct legal research, analysis and companywide training of hazardous waste and substance regulations, statutes, legislation and ordinances to ensure company compliance. *Facilitated the development and implementation of a company environmental internal audit program. *Facilitated the development and implementation of a company paralegal program; managed paralegal and outside counsel activities.
EDUCATION
* B.A. Urban Studies, Concentration in Urban Development & Regional Planning
University of Southern California (Los Angeles, CA)
* Paralegal Studies Degree
University of Southern California Law Center (Los Angeles, CA)
Areas of Study: Civil Litigation, Real Estate Law, Employment Law, Legal Ethics, Legal Research, Legal Writing, Torts and Trials.
* Teachers Certificate, State of Michigan, Ann Arbor, MI
Ann Arbor Public School System: Elementary and Secondary Education.
* Solution Development Methodology ("SDM") Certification.
State of Michigan, Dearborn, MI: Ford Motor Company
PROFESSIONAL STRENGTHS
Extensive experience in litigation support, electronic discovery, and legal process outsourcing, with an emphasis on incorporating technology into the litigation practice to drive efficiencies in managing large-scale complex discovery matters, including but not limited to, intellectual property, securities, anti-trust, insurance defense, product liability, employment, and class action litigation, etc. The referenced expertise and background in data management and retention, policy and privacy issues, cyber crime, legal and regulatory compliance, computer technology, and public relations have contributed to a solid foundation suited to a Program Manager, Litigation Manager, or Legal Director position.
COMPUTER TECHNOLOGY SKILLS
Various core business tools e.g. Office XP and 2007, PowerPoint, Adobe Acrobat, Word, Excel, MS Project, Outlook, Exchange, Windows XP, Vista and 2007, Visual Basic, Visio and Lotus Notes ; Standard practice litigation support, database and case/document management applications, including but not limited to: Access, Concordance, Folio, Summation, Lexis/Nexis, Westlaw, Live Note, JFS Litigator, Sanction, Trial Director, IPRO, Daticon, Ringtail, Doculex, Discovery Cracker, Attenex, Clearwell, Relativity, CaseMap, and Solution Development Methodology ("SDM").
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