David S. Jones Mobile: (815) 353-9434
6709 Oakwood Manor Dr. Office: (815) 356-7504
Crystal Lake, IL 60012 Work email:
Summary
A senior corporate officer with extensive expertise in operational responsibilities, including P&L & financial management, strategy implementation and setting strategic direction. A proven track record in revenue growth, increasing profitability, reducing costs, business turnarounds, new business start ups, managing multifaceted & multi-talented resources, contractors, VAR's and partners while increasing customer satisfaction domestically and globally. I have a demonstrated track record showing solid gains in revenue growth with continued cost reduction for maximized profits. I am known for finding, recruiting, nurturing and growing personnel while working cross functional teams for success and business growth. Key skills include:
* Leadership Achieving Financial & Operating Objectives
* Strategic & Tactical Planning & Execution
* Process Management Change Management
* Personnel Management Communication
Professional Experience
SERVICE SOLUTIONS CONSULTING, LLC, Crystal Lake, IL Present
President
Started up and developed a services and organizational structure consulting business. Responsible for all aspects of the business with regard to consulting with manufacturers looking to enter the services business for their products and/or expand, grow and increase efficiencies of their current services business. Also consulted on expanding into advanced, professional or managed services from a pure break fix services environment.
* Consulted for large government electronics manufacturing company.
* Consulted for small rugged device manufacturer
* Consulted for small service business expanding into a new territory.
INTERMEC TECHNOLOGIES, INC., Everett, WA 2007 - May 2010
Vice President & General Manager Global Services
Directly Responsible for the overall management and performance of the service business globally with Global Service P&L, all service employees globally, service sales and retention, business development, product marketing and product management, depots, call centers, parts sales and distribution, training and customer satisfaction.
* Achieved all financial plan numbers in 2008 & 2009 on a $150M P&L.
* Achieved, in a turnaround effort, a 2 point margin improvement 2008 over 2007 and a 4 point improvement in 2009 over 2008.
* Increased Professional Services by 40% in 2009 over 2008.
* Increased cost efficiency and customer satisfaction through closer interface managing 30% of Intermec's workforce globally, 500+ company personnel and 100 contractors.
* Added Managed Services for Intermec as a new service capability and product line.
* Launched new services sustaining P&L performance despite economic downturn.
* Cleaned up parts pricing and parts distribution for increased sales and profits by 10%.
* Delivered technical support globally, through call centers, repair depots and field service operations.
* Recruited key service management personnel for accelerated growth and profitability while raising the bar for the rest of the service team globally.
* Established a Service Product Management and Marketing team within the company.
MOTOROLA, INC. 1986 - 2007
Vice President Global Service Delivery Operations, Schaumburg, IL 2006 - 2007
Responsible for the global delivery of all technical call center services, network operation centers (NOC), secure operation center (SOC), technical training, security services, new product introduction for services, global services delivery, global service repair and services business development.
* Selected as a Board member of a Joint Venture between Motorola and WiPro in Bangalore, India.
* Achieved $80M annual run rate cost reduction target in total global services spend.
* Appointed as key member of Motorola's corporate Sales & Service Council to set standards globally.
Vice President, Service Operations, Schaumburg, IL 2003 - 2006
Directly responsible for the $600M P&L and 850 employees, for Lifecycle Management, Field Service Operations, Central Services, Managed Services, Repair Services & Depot Support, Rental Services and Repair Parts for the Networks and Enterprise Sector for The Americas. Responsibilities included the Technical Call Centers, Network Operate Center (NOC) and Security Operate Center (SOC).
* Established Motorola's managed service business including fee for service and security service business and capabilities valued at $150M and 18% pretax in year three.
* Managed under budget performance for a $24M+ budget and the direct responsibility for the profitability and renewal of $200M+ of annuity based active annual maintenance contracts throughout North America. 90%+ contract renewal rate over 3 years.
* Turned business around to achieve above plan double digit revenue growth, 4 years running, compared to prior 10 year time frame which averaged low single digit growth.
* Exceeded profit goals every year by growing the business from a low single digit OE to one in excess of 18% OE while on target to do better than 24% OE.
VP & GM Global Smartcard Solution Sales, Integration, Service and Operations 2000 - 2003
Directly responsible for the startup and launch of a new business annual P&L of a $120M, new startup business within Motorola's Worldwide Smartcard Solutions Division.
* Directly managed the P&L from negative 50% margin to positive 5%.
* Setup and established the structure and resource requirements to grow a new Smartcard solutions business while successfully increasing revenues five times and provide continual increases in profitability over a 3 year period.
* Selected to manage the global solution sales force, system integration, field engineering, support services and operations personnel worldwide plus the product engineering design team in Korea.
* Appointed Board member of a JV in Beijing, China and one in Perth, Australia, to grow the business.
* Successfully managed a $20M budget and $500M of active projects and operations worldwide.
VP Systems Integration & Field Service Operations, Schaumburg, IL 1996 - 2000
Directly responsible for the P&L of a $260M+ Systems Integration Operation and a $190M+ Field Service Operation. Managed $75M budget and over 1200 engineers, program managers, system technologists, technicians, field service and contracts personnel across North America. Managed 350+ active projects, ranging from $200M to $500k in value, and 4000+ maintenance contracts, valued between $8M & $12K annually.
* Drove the profitability and on time completion of $2.1B of active projects in North America.
* Consistently achieved increasing revenue goals with an 18% CAGR over a 4 year period.
* Achieved an average of 18%+ pretax profit for the North America SI & Service business.
* Recognized for consistent under budget performance each year.
Vice President & Director Systems Integration, Glen Rock, NJ 1994 - 1996
Directly responsible for the annual P&L of a $120M Systems Integration Operation for all US states east of the Mississippi River. Also managed a $16M budget and 365 employees throughout the area and over 125 projects ranging in total value to $490M.
* Exceeded all revenue plans and pretax profit goals while being under budget.
Director Systems Integration, Cleveland, OH, Schaumburg, IL, & Baltimore, MD 1986 - 1994
One of the founding members of Motorola's Systems Integration business group. Part of the team brought together to start a Systems Integration mindset and business within Motorola to turn around the profitability of their systems business.
* Moved the profitability of projects from a negative pretax profit to a positive double-digit pretax profit in first few years.
* Established the original SI process within Motorola.
* Established the first internal Program Management School within Motorola and brought the Program Management Professional (PMP) curriculum to Motorola.
* Selected as one of the founding directors to manage one of the original Systems Integration businesses upon the rollout of the SI business plan in six divisions across the US.
Other Business Experience
Donn Corporation, Avon Lake, Ohio
Product Manager for Commercial Construction Products
Davy McKee Corp Independence, Ohio
Program Manager & Purchasing Agent, Commercial Construction
Inland Steel Co. East Chicago, Indiana
Program Manager, Commercial Construction
Education
MBA, with Honors, Baldwin Wallace College, Berea, Ohio
BS Civil Engineering, Rose Hulman Institute of Technology, Terre Haute, Indiana
Affiliations
Board Member Arizona State University, Center for Services Leadership
Volunteer Competitive Soccer Coach: 20 years coaching youth competitive soccer,
10 years coaching with Crystal Lake Soccer Federation, Crystal Lake, Illinois.
Delta Mu Delta National Honors Society for Business Administration
Distinguished Alumni Award and Association, Rose Hulman Institute of Technology
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