�         Member of 7 X 24 Customer support staff responsible for front-line support of client
inquiries and issues related to client marketing databases.  

�         Responsible for problem determination/troubleshooting and  prioritization of customer
software and system problems 

�         Escalate or resolve all client issues and communicate the status and resolution of
all issues to the client

�         Effectively utilize team, departmental, and company resources, and external software
vendor support teams to effectively resolve problems

�         Maintain accurate client problem and solution documentation

�         Provide technical review of new products/enhancements and make recommendations

�         Report monthly statistics to management as required

 

Requirements:

 

�         3-5 years experience supporting or using end-user applications in a relational
database environment

�         Working knowledge of marketing industry campaign management and business intelligence
tools, such as Unica product suite, Epiphany product suite, Cognos, MicroStrategy, SAS, SQL,
etc.

�         Working knowledge of PC operating systems

�         Working knowledge of  server operating systems � UNIX /LINUX preferred

�         Working knowledge of relational databases � Oracle and SQL Server preferred

�         Ability to operate and communicate effectively while under pressure 

�         Excellent problem determination skills in a multi-tier application solution

�         Knowledge of networking concepts 

�         Basic application administration skills

�         Ability to multi-task in a high-pressure environment

�         Excellent communication skills

�         Ability to work in a team environment

�         Basic knowledge of marketing objectives - knowledge of retail, financial or
automotive marketing a plus

�         Bachelor�s Degree in CIS, CS, MIS or equivalent