POSITION SUMMARY:

The Telesales Administrative Assistant is accountable for the processing and management of all
departmental reports, payroll and customer correspondence. This position provides
administrative support to the Telesales Manager and the Telesales teams, both in our Waltham
and Revere phone rooms, frequently acting as a liaison between the two, and oversee the daily
operations of the administrative group. Information obtained from various sources is compiled
and processed by the Telesales Administrative Assistant using different Windows applications.
These statistics are then analyzed and utilized for performance and departmental evaluation.

 

RESPONSIBILITIES:

Organize and prepare spreadsheets, documentation, analysis and proposals for presentation to
upper management. 
Accountable for daily workflow management of both Waltham and Revere Telesales administrative
teams. Provides supervision, performance reviews, training and career development to team
members. Coordinates with management to ensure objectives are completed in a timely manner. 
Prepares documentation, instruction, forms and procedures for implementation and administration
for the department. 
Interacts positively with vendors, employees, counsel and clients. 
Other tasks as assigned.
 

 

QUALIFICATIONS:

Dependable, flexible, detail oriented, positive, self-starter. 
Strong proficiency in statistical analysis, inquisitive, creative and organized. 
Excellent interpersonal and written communication skills. 
Able to articulate issues concisely. 
Expert proficiency in MS Office in particular Excel and Access, ability to create functional
spreadsheets and databases to ensure proper reporting of all data. Knowledge of graphics
applications highly desirable. 
Able to meet deadlines.
 

EDUCATION:

Associate�s degree (A.A.) or equivalent from two-year college or technical school
 

EXPERIENCE:

2-5 years experience in an administrative support role. 
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