Eastern Research, Inc., headquartered in Moorestown, New Jersey, is a rapidly growing
manufacturer of data communications equipment for corporate end-users and network service
providers. Eastern Research designs, manufactures, markets, and supports a broad range of
products for both internetworking and digital access cross-connect solutions. For more
information please check out our website at http://www.erinc.com.

 

****All emailed resumes must include: Job - Sales Support Manager in the subject line of your
email in order to be considered.****

-Only qualified candidates will be contacted-

 

 

SUMMARY
Responsible for coordinating and managing a wide range of program activities across all ERI
accounts to ensure attainment of revenue goals. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 
Support the ERI Sales team in obtaining revenue objectives by working in cooperation with
Regional and Key Account Sales Managers. 
Act as a liaison between Marketing, Operations, Finance/Administration, and Sales. 
Customer Communications - Responsible for communicating key issues to customers including
status of product, orders, and RMAs as well as release schedules for product, software, and
documentation. 
Assist Account Managers with forecasting and order processing. 
Become a �go to person� for key account customers and for ERI internal key account issues. 
Coordinate new contract negotiations for purchase agreements, service contracts, OEM contracts,
and others. Work in conjunction with Account Managers, Finance/Administration, and Legal to
facilitate completion of these agreements. 
Facilitate responses to contractual questions, and processing amendments to contracts or
pricing agreements with customers. 
Planning and coordinating meetings with key account customers and develop reports communicating
program status. 
Performance Monitoring - Develop metrics, track status, and assemble reports that monitor key
performance measures of the ERI Sales organization. Individual will be required to issue
scheduled reports, assemble ad-hoc reports, and be required to present information at internal
meetings. 
Point of Sale � Responsible for assisting with and monitoring accuracy of monthly point of sale
reports. 

EXPERIENCE 
Planning and coordinating meetings with key account customers and develop reports communicating
program status. 
Manage company wide tasks related to the compilation of RFP/RFI responses. 
Critical requirement is strong organization skills, computer literacy and strong inter-personal
skills. Should have a strong understanding of order placement/fulfillment, invoicing, shipping,
and pre/post sales support processes. Previous program management experience preferred.
Experience with contract negotiations/administration as well as RFP/RFI responses are a plus. 
Other duties as assigned by management. 

EDUCATION 
Bachelors Degree or equivalent in a technical, business, or financial discipline required.
 

Eastern Research, Inc. offers its employees an excellent work environment, competitive salary
and challenging growth opportunities. Comprehensive benefits include medical, dental,
orthodontia, short-term disability, long-term disability, life and accidental death and
dismemberment, and optional supplemental life insurance. We also offer 401(k) and tuition
reimbursement. 

EOE