-Perform other duties as assigned

-Investigate files

-Document daily activity and log calls

-Follow up on investigations items still outstanding

-Use job knowledge and common sense to make sound judgment resolutions to release, pledge, and
close accounts. 

-Process change requests in NPC Databases

-Process kill file requests

-Review and work various monitoring reports

-Act as liaison with law enforcement and other businesses in the industry on fraud accounts

-Act as liaison with sales reps and agent banks on investigations

-Educate merchants on NPC Terms and Conditions, policies and procedures, banking regulations,
Associations regulations, and fraud tactics.