� Working closely with team members, development and other teams across the enterprise to
support our customer implementations of the Allscripts Touchworks product modules across a
diverse Healthcare customer base.

� Working with customer IT staff to diagnose, troubleshoot and resolve TouchWorks application
issues.

� Training other Technical Support Engineers and customer�s IT staff on complex O/S and system
management issues.

� Working with third party hardware and software vendors, as necessary to assist customers in
resolving difficult systems problems.

� Managing and implementing customer upgrades to the latest version of the TouchWorks
application.

� Providing off-hours coverage to customers, on a rotating basis.