Provide product-specific support and expertise to clients post-Installation phase, through
Rollout and beyond to improve client satisfaction and knowledge, facilitate adoption, and
increase usage. 
� Facilitating client-side product roll-out and upgrade efforts 
� Understanding product links; facilitate implementation of cross-product solutions 
� Delivering client training and provide on-site support, both scheduled and ad-hoc 
� Acting as a contact point and expert resource for product-specific questions 
� Driving the client usage and satisfaction after the rollout 
o Assist in developing client support and reference materials 
� Assisting in product QA, internal testing, and alpha/beta processes 

Act as a conduit for client feedback and product direction 
� Soliciting and collect client feedback, including bugs and enhancement requests 
� Providing input into product management on product direction and cross-product solutions 
� Acting as the lead conduit for managing DMA client business needs throughout the organization

� Working with Product Managers to conduct customer and competitive research 

Provide product support for sales efforts 
� Working with sales to identify and fulfill client-specific deliverables on renewal closing
plans 
� Acting as a resource for sales and marketing questions