POSITION SUMMARY:
This person will respond to member and physician calls, investigate and resolve issues
regarding claims payment, and assist members with PCP selections.

ESSENTIAL FUNCTIONS:

Answer incoming calls; 60-80 calls per day average
Log all calls into Member Service Module on computer
Code inquires to other departments for resolution of caller�s issues
Possess ability to deal effectively in high stress situations
Act as liaison between members/providers and all departments at NAMM
Follow-up on outstanding issues in a timely manner