Brief Description: The Account Manager is a friendly and flexible professional with subject
matter expertise in using technology to help with case management and billing within the child
welfare and foster care arena. Specific duties will include managing implementation of software
solutions, training and support as well as on-going customer service. KaleidaCare is a high
growth company with a friendly and flexible work environment. With over 10 years in business,
the company is a leader in supporting child welfare agencies with technology solutions 

Requirements: 

>Degree from an accredited University. 

>Experience with billing processes in health or human services organizations. 

>Experience with project management or team leadership. 

>Experience with implementations of software solutions

>High level of comfort with databases and ASP software solutions.  

>Outstanding written, oral, and telephone communication skills. 

>Ability to plan and perform training, including classroom, hands-on, internet and phone
training 

>Ability to work independently, prioritizing work tasks and customer support to meet corporate
objectives, using professional discretion and judgment. 

>Ability to problem-solve and be detailed-oriented. 

>Willingness to travel 40%+ of time 

>Social Work experience a plus.