Information Technology Process Auditor � ITPRAUDIRC290923

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Process Auditor � IRC290923

Brief Posting Description 

Performs difficult, technical level work administering all aspects of audits on internal IT
processes and systems that affect client deliverables. Work is performed under general
supervision.

This job is distinguished from an Associate Process Auditor based on the level of education and
requisite knowledge; as well as the scope of work respective to the planning and execution of
audits and process improvement measures.

Process and System Auditing                                                                60%

Process Maintenance and Improvement                                                           
25%

Data Analysis and Reporting                                                                
10%

Training                                                                                       
                     5%    

Job Responsibilities  
    * Plans, organizes, and conducts internal IT process audits to provide assurance to
management that processes and systems are performing as planned.
    * Maintain a current list of IT activities to be audited by regularly reviewing Service
Level Agreements.
    * Maintains list of financial penalties identified within client contracts and reoccurring
problem tickets reported into the Service Desk.
    * Evaluates and reports audit results, making recommendations for improvement whenever
feasible.
    * Assists the departments in developing reliable controls over IT functions.
    * Documents process flow to identify control points that are to be tested.
    * Offers constructive analysis and appraisal of internal IT processes and systems.
    * Determines the scope of assigned audits identifies potential problem areas to be examined
during the course of the audits and prepares or updates audit plans and programs. All
significant findings and recommendations will be communicated to IT management and TDS in
timely and objective reports.
    * Identifies areas where controls, operational efficiency and cost effectiveness can be
improved and makes recommendations for improvement to management.
    * Reviews all findings and recommendations that identify exceptions to contractual
agreements.
    * Reviews SLAs, financial penalties (client contractual agreements) as well as problem
tickets reported into the Service Desk to maintain a current list of activities that must be
audited regularly.
    * Reviews the quantity of problem tickets to determine if sample size of audit needs to be
increased.
    * Participate in training sessions to learn the different technologies used to support our
clients  

Required Experience/Qualifications  

  Minimum Education and Experience:
    * Bachelor�s degree in Computer Science or equivalent experience within area related to job
function.
    * Minimum of two years experience in the information technology field
    * Minimum of one (1) year experience in IT auditing
    * Minimum of one (1) year experience in IT compliance activities
    * Some exposure (1+ year experience) with telecommunication technology uses and operations,
preferred

Licenses and/or Certifications:
    * Certified Information Systems Auditor (CISA)preferred

Knowledge, Skills and Abilities:
    * Thorough knowledge of MS Office Suite (Word, Outlook, Excel, PowerPoint, Project)
    * General knowledge of auditing and process management best practices
    * Some knowledge with telecom technologies (Avaya Definity G3 PBX, Conversant VRU and
Intuity Audix voice mail systems)
    * Knowledge and/or experience in call center applications/tools (CMS, Remedy, NICE)
    * Knowledge of technology and controls in multiple environments (for example, Oracle
running on Solaris, Windows, web-enabled systems/applications)
    * Knowledge and /or experience of contract review
    * Well rounded analytical and project management skills
    * Ability to effectively analyze technical, financial, and operational aspects of a
business
    * Ability to read, construct, and interpret technical data analysis and feedback
    * Ability to manage the planning, design, implementation, and analysis of a project
auditing process
    * Ability to communicate effectively both orally and in writing
    * Ability to build and maintain effective working relationships with customers, clients,
and key stakeholders

Ability to work within a 24x7 support structure, holidays and rotating on-call duties 

Work Environment:

Work is frequently performed in an office environment. 

Exposure to dust, extreme temperatures, and electrical wires and circuits.

Occasional domestic and local travel required.

Rare international travel may be required. 

Physical Demands:

Occasional bending, lifting, stooping, kneeling, climbing is necessary. 

Functions of positions are characterized with frequent sedentary work.

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