Business Analyst II


Fidelity National Information Services, Inc. (NYSE:FIS) formerly known as Certegy Inc. is a
leading provider of core financial institution processing, card issuer and transaction
processing services, mortgage loan processing and related information products and outsourcing
services to financial institutions, retailers, mortgage lenders and real estate professionals.
FIS has processing and technology relationships with 35 of the top 50 global banks, including
nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using
FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence,
serving over 7,800 financial institutions and over 100,000 retailers in more than 60 countries
worldwide.

 

Qualifications:

Bachelors degree or equivalent experience 
3+ years Business Analysis experience.
Strong requirements/technical writing experience. 
Ability to effectively evaluate business needs
Ability to interact with IT, end users and all levels of management.
3+ years experience creating test plans and conducting systems integration and user acceptance
testing.
Understanding of project management methodologies and principles
Ability to work both independently and as a team member
Ability to multi-task and juggle multiple responsibilities
Knowledge of IVR, CTI, Dialer and credit/debit card processes a plus.
 

Responsibilities:

�         Business Analysis � evaluate business needs, create business requirements and design
documentation. These requirements may be for new or existing systems including: mainframe,
Database, midrange, Predictive Dialer, IVR or other applications.  

�         Support analysis and data collection for production related system problems. 
Communicate status of system enhancements and production issues to process owners.

�         Application Testing � develop and execute test plans for system enhancements and
fixes.  Capture test results and communicate results to appropriate team members.

�         Continuity of Business � partner with business owners to ensure risk management
continuity of business plans are up to date and ready to execute.  

�         Project Management � follow project management methodologies to ensure projects are
delivered on time and on budget. Provide weekly status updates to management.  Hold meetings to
walk through requirements and obtain necessary approvals.  Submit necessary requests to ensure
projects are prioritized and appropriate resources assigned.