Location:
Dallas, TX 75201

Status:
Full Time, Employee

Job Category:
Computers, Software
 



 
Company:
CIBER, Inc.

Reference Code:
700hdd
 
 
 Technical Service Desk Analyst

Technical Service Desk Analyst



We have immediate openings for technical support personnel in downtown Dallas Texas.  

 

Responsibilities:

 

Provide inbound tier 1 support for the Microsoft suite of software, Lotus Notes, SAP, Windows
2000, Windows XP, Active Directory, PC Hardware, printers, VPN access, Palm Pilots/PDA devices
and custom applications
Properly log all support requests 
Take ownership of all support requests from initiation to resolution
Properly escalate issues in accordance with established procedures
Perform low level systems administration
 

Requirements:

 

A plus certification
Previous experience troubleshooting and supporting the above computing environment
Previous experience supporting Financial Markets a plus.
Previous experience providing technical support to users via telephone 
Proven analytical and technical skills
Ability to follow and adhere to standard operating procedures
Ability to diffuse volatile situations when distressed or irate customers call for support
Proficient typing skills (minimum of 40 WPM)
Must be willing to adapt to a flexible work schedule 
 

Communication and Customer Service:

Must be team oriented
Pleasant, professional, and courteous personality
Excellent verbal and written communication skills
 

Preferences:

 

Microsoft MCSE Certification
Previous experience supporting Lotus Notes
Network administration experience
 

Applicants who list any degrees and/or technical certifications on their resume must be able to
immediately produce supporting documentation.

 

For consideration please forward your resume to [email protected] 

 

 

CIBER, Inc. (NYSE: CBR) is a leading international, system integration consultancy, providing
IT services for Internet strategy and development, complete life cycle system support (from
customer quotation through cash collection), with superior value-priced services for both
private and government sector clients. CIBER�s services are offered on a project or strategic
staffing basis, in both custom and enterprise resource planning (ERP) package environments, and
across all technology platforms, operating systems and infrastructures.

CIBER is an equal opportunity/affirmative action employer. We welcome and encourage diversity
in our workforce.