Provides clinical and technical support in a sales function to all end users and provides
on-site guidance and assistance during surgical procedures where the Company's products are
used. Will install, maintain, upgrade and repair MAKO Surgical Haptic Guidance System. 

Obtain purchase orders for products consumed during surgical procedures and maintains and
tracks consigned inventories of company's products. Provides ongoing in-services and customer
education & training. Will provide feedback on training, product design, documentation and
operation to improve performance and customer satisfaction. Additionally, will maintain close
working relationships (internal and external) in order to address and resolve performance
issues. 

Responsibilities:
 
Uses proprietary software to prepare pre operative CT scans for use in conjunction with the
company's robotic system, assists surgeon in preoperative implant planning, implant sizing and
positioning 
Provides surgeons and operating room staff with support in the operation of the company's HGS
robotic system and associated equipment and instruments 
Provides complete reports and associated metrics to regional account manager, direct supervisor
and company's regulatory department detailing case reviews, services performed and
recommendations for product, documentation and methodology improvements 
Maintains and controls local MAKO consigned equipment, instrument, implant and disposables
(EIID) inventories, processes sales orders and provides forecast input to regional account
manager(s) 
Operates in the field, in the office, on call, or to be assigned directly to a customer
facility to provide clinical and technical support 
Partners with regional account manager in maintaining and enhancing a strong relationship with
the surgeon and other customers at the site(s) 
Supports company road-show demonstrations and 'Showsite' visits to provide potential customers
with opportunity to see product in use and appreciation of clinical value 
Installs, troubleshoots/repairs, upgrades and educates / trains physicians and hospital
personnel, including OR staff, radiology, central sterile processing, biomedical & IT staff on
the use of Haptic / Image Guided Surgery System, accessories, disposables and implants 
Provides daily communications with customers to ensure resolution and proper follow-up, leading
to high customer satisfaction via FDA complaint and / or service report systems 
Completes preventative maintenance on designated equipment and identifies, analyzes, and
repairs product issues, orders and replaces parts as needed 
Ensures all billable technical support and product is properly documented and forwarded/input
for billing 
Manages the escalation process to resolve customer service / delivery issues and conducting
root cause analysis that will lead to effective problem solving 
Provides customer requirements to product manager for new designs and supports associated
design & product documentation reviews 
Supports clinical affairs manager on MAKO clinical studies to ensure they are executed
appropriately and that all data is collected and communicated in a timely manner while
respecting all aspects of HIPPA regulations; also supports product evaluation surveys and KCE
(Knee Center of Excellence) agreements. 
 
Qualifications:
 
Ideal candidate will have a min of 3 years clinical experience with familiarity with working in
or selling to OR environment with a demonstrated ability to trouble shoot technically based
problems and execute a preventative maintenance routine is required. Experience in orthopedic
surgery, applications of surgical navigation and/or robotics are highly preferred.
Superior interpersonal communication skills, relationship building / management, professional
disposition and demeanor 
Knowledge of surgical procedures, anatomy and medical terminology 
Candidate must be comfortable, and understand the nuances of the physician and clinical/patient
care environment -- specifically OR environment. 
Ability to operate a PC and use Windows based software 
Ability to work in a team oriented environment 
Self-motivated / directed, detail oriented and a proven history of ability to make independent
decisions in a fast-paced, dynamic business environment 
Ability to travel up to 60%
Strong analytical and problem solving skills 
Relies on experience and judgment to plan and accomplish goals 
Education:
 

Bachelor's degree required. Must be familiar with operating room procedures, bio-med, sterile
processing, IT, and radiology protocols.
 
 
 
 
 

 
Contact Information 
 
 
Company: MAKO Surgical Corp. 
Email: [email protected]