Location:
Jacksonville, FL 
Status: 
Full Time, Employee 
Work Experience: 
10+ to 15 Years 
Education Level: 
Bachelor's Degree 
Job Category: 
Sales - Account Management 
Career Level: 
Manager (Manager/Supervisor of Staff) 







Director, Program Management - Healthcare

SCOPE AND DIMENSION: 

 

This position will be responsible for supporting growth within the Healthcare vertical.
Primarily tasked with growing and supporting new business opportunities, managing and growing
existing Consulting and Professional Services Client Accounts, and growing/supporting
Healthcare clients operating in CVG's Shared environment by ensuring existing clients are
receiving the necessary support needed to achieve their targeted financial goals. 

 


PRIMARY DUTIES AND RESPONSIBILITIES:

Primary point of contact for the client
Works closely with sales, operations, and financial teams in new business capture efforts
defining solution alternatives and developing pricing models. Has clear new business
development revenue goals�, supporting sales efforts
Coordinator of all program delivery, contract through installation
Develops client specific Strategic Account Plan
Partners with Sales and Operations in managing relations, issues, negotiations, strategy, and
execution of services in support of client requirements and targeted financial goals
Manages client satisfaction measurement and response to results
Analyzes data, prepares monthly reports and coordinates operations and QBR reviews
Manages program profitability and performance metrics: budget, SLA�s, A/R, invoicing, and
cross-BU agreements
Monitors and trends relevant data to accurately forecast and manage operational performance,
financial results, and resource requirements
Oversees all contracts related to client programs; tracking deliverables and managing
contractual obligations
Monitors A/R and takes appropriate actions as needed
Works with legal to draft content and terms of LOAs, Work Orders, and change requests
Partner with Operations to improve engagement profitability, generate increased revenue and/or
meet client contractual obligations
 

 

EDUCATION AND EXPERIENCE 

10+ years of related business experience and training 
Previous experience in a senior-level client facing role (Sales/Operations) and/or previous
management experience, hiring, training and developing staff 


CANDIDATE PROFILE

Must have strong call center operations background
Able to translate knowledge of client�s business strategy, priorities, organization and culture
into a strategic account plan that drives the overall relationship
Proven ability to manage multiple priorities
Experience within the Healthcare industry, preferred
Ability and willingness to grow and mentor team members
Good, solid negotiation skills
Skilled in financial management (Pricing models and/or P&L, Budget, Forecasting, Expense
Management)
Relevant industry knowledge or specific product/service knowledge, preferred
Client facing skills: presentation, written communication, etc.
Ability to work in an unstructured environment
Excellent, proven interpersonal and communication skills
Outstanding project management skills
Demonstrated decisiveness and leadership.    
 

 

For further consideration, please forward your resume and salary requirements to
[email protected] 

 

....an equal opportunity employer


Contact Information: Convergys


Email: [email protected]