Position:Customer Operations Manager - Seattle, Bellevue, Washington based

Project managing of all output devices for Key Accounts. 
Manage of customer relationships at headquarter and satellite locations, maintain high level of
communications with customer, conduct monthly 
Operations reviews, conduct periodic partnership review sessions.  
Relationships will include all customer contacts including IT, Accounting, Facilities, etc. 
Ensure SOW and SLA compliance (incl. Billing, Data Collection, best practice throughout
accounts, etc.) 
Proactively seek out process improvements and new revue opportunities. 
Manage relationships with Third Party Service providers. 
Manage all software issues internally and external (incl. Service calls, data collection, Asset
Relationship Management system, etc) and escalate issue as needed. 
Manage Client Services Relationship (Distribution, Order, Acceptance, MADC, Billing, Tagging,
Warranty setup, etc) and escalate issues as needed. 
Responsible for Working with Sales Team on all renewals and expansions to ensure 100% account
retention.
Selling: Office Products

Calling on: Key Accounts

Territory: Seattle

Travel: >10%

Money: $70-90k base/$80-100k total, mileage, full benefits, expenses, 401k

Requirements: 

A minimum of seven (7) years operational and field experience. 
BA/BS degree in Business or IT-related degree preferred (or equivalent experience). 
IT Sales & Product Manager experience. 
High energy level, comfortable performing multifaceted projects in conjunction with normal
activities. 
Strong customer focus. 
Strong analytical and reasoning abilities.  Able to develop business processes and approaches.

Strong ability to problem-solve and resolve conflict situations independently and possibly
remotely. Self motivated. 
Outgoing individual and well organized. 
Participative management style�drives team involvement within division and functional support
organizations. 
Well-developed interpersonal skills.  Ability to get along well with diverse
personalities�mature�flexible. 
Ability to establish credibility and be decisive�but able to recognize and support the
organization�s preferences and priorities. 
Ability to adapt quickly to change. 
Financially savvy. 
Strong people management and development skills. 
Excellent communication skills, written and verbal. 
Experience managing major projects with multi-disciplined team members.  
Strong project management skill set. 
Significant experience in providing documentation and follow-through in written communications
form. 
Significant experience interacting with customers, including executives. 
Experience with the delivery of operations through the use of technology solutions. 
Good understanding of quality management needs, business practice development, project planning
tools, and financial concepts. 
Strong focus on the customer and the operational aspects of the business. 
Sound administrative skills.  
Well-developed management skills�principles and people. Position #1832
McIntire & Carr has been working with professionals for 25+ years.  Please send resume in Word
to [email protected] for our database along with note stating income for 2007, expected
2008. Thank You
 
 
 
 
 

 
Contact: 
 
 
Company: McIntire & Carr 
Contact: Merlin McIntire 
Email: [email protected]