The objective of the TSM is to provide technical, operational, and administrative support to
Mr. Rooter franchise owners.  This is to be done through introducing support tools the company
has developed.  Assisting them in recognizing the need to use and implement these tools in
order for the franchisees to establish and maintain a successful level of business.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 

Provide field coaching and consulting to a small group of franchisees. Maintain regular contact
with these franchise owners through site visits supplemented by regular telephone contact. 
Keep franchise owners motivated, focused and abreast of changes.
 

Heavy training responsibilities including training new franchisees in our Basic Training,
training technicians in our SWAT program, and orienting potential franchisees to the Mr. Rooter
Plumbing on our business systems. 
 

Development of methods and systems related to technical areas of plumbing and drain cleaning. 
 

Maintains R & D relating to improved technical methods as well as additional areas of system
expansion; oversees projects related to new areas of product / service diversification &
growth
 

Serves as a technical consultant in all areas of plumbing and drain cleaning to franchisees and
FSMs as needed; works collaboratively with various qualified franchisees either individually or
collectively depending on what is needed in area of technical services
 

Responsible for the procurement, selection, monitoring and key relationships with plumbing
related preferred vendors; Mr. Rooter representative to ProTradeNet; maintains key relationship
with TDG vendors
 

Mr. Rooter representative to trade associations, as applicable; plans and oversees Mr. Rooter�s
involvement in annual Environmental Expo
 

Provides technical and safety resource information for FSMs and franchisees as needed
 

Responsible for working with franchisees and FSMs to resolve customer issues that come to us,
including developing / overseeing the customer issues resolution system 
 

Writes regular column related to technical services in the Pipeline
 

Oversees form and substance of the Menu Pricing Guide, including pricing factors and product
glossies
 

 

Provide the franchisee guidance on the correct staffing levels for their business.  And where
necessary, assist them in recruiting and training technicians, management, office and sales
employees.  Coordinate field training with Company training resources.  Coordinate
field-training meetings.  Assist in revising and improving training materials.
 

Provide support and input to the legal department on issues involving territorial disputes and
other legal issues.
 

Act, as liaison between customers and franchisees as needed to resolve problems and quantify
customer satisfaction.
 

Provide guidance to the franchisee in creating, implementing, selling and marketing programs
designed to profitably grow his revenues.
 

Perform other duties as required. These duties may include assignments in job classification
other than their own.
 

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform the
essential duty satisfactorily.  The requirements listed below are representative of the
knowledge, skill, and / or ability required.  Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. Plumbing experience is
required. 
 
 
 
 
 

 
Contact: 
 
 
Company: The Dwyer Group 
Email: [email protected]