Description:

This role can be viewed as having two distinct functions.

1. Work directly with our development team to aid them in rapidly collecting development
requirements from customers, as well as testing development customizations before they go back
to the customer, therefore helping our teams stay on track and on time.

2. Build basic Epicor ERP Business Activity Queries (BAQs) and Dashboards. Investigate and
resolve technical matters of significance for the customer and on behalf of the employer;
and/or represent the Company in the handling and resolution of customer issues.

ESSENTIAL FUNCTIONS:

Be the trusted technical advisor to clients on system configuration and implementation, using
Epicor's signature methodology for problem identification, implementation, documentation,
testing, and training.

Communicate with the customer to determine needs and contribute solution design as well as an
overall business strategy.

Interpret requirements data and identify any gaps between the current state of purchased
modules and desired functionality in a future state.

Assist with generating quote specifications and proposal generation.

Ability to adhere to project timelines and meet Service Level Agreement goals.

Test Customizations, BPMs, Crystal Reports, SSRS Reports, and Queries with attention to detail
and accuracy.

Document all modifications to client software according to company policy.

Manage assigned tickets and task queues to meet deadlines and other milestones.



ADDITIONAL RESPONSIBILITIES:

Maintain daily timesheet and expense report entries and submit them accurately and timely.

Interface with the Service Coordinator.

Troubleshoot, identify, and evaluate alternative solutions to a problem.

Other duties as required.

Requirements:
TECHNICAL SKILLS:

High level (Intermediate) of proficiency in MS Office and SharePoint

Experience (Intermediate) with ERP Solutions such as Epicor, Infor Visual, Syteline, Great
Plains, etc.