THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING:

Must have outgoing personality and be extremely professional and personable – Absolutely No
Exceptions.

Must be have a professional compassionate personality via telephone to customers. Must possess
patience when working with end users who may not be technically proficient.

Experience working in all roles with clients from Help Desk, Desktop Support and other directly
related roles.

Experience configuring, upgrading, and diagnosing problems from user workstations, to network
equipment.

Possess thorough and effective troubleshooting methods and analytical skills.

Ability to provide troubleshooting and configuration assistance over the phone.

Must be able to perform all tasks without on-site supervision.

Self-starter and motivated to learn new technologies.

Must be able to communicate effectively with executive and non-executive personnel.

Must possess excellent time management skills.

Must be able to multi-task

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

Assist users with various issues and perform helpdesk administration roles. Perform other
functions including new system configuration, software installations, and system maintenance.

Handle backup and recovery as well as disaster recovery procedures.

Possess good working knowledge of Active Directory.

Track and document all request using a ticketing system.

Possess good working knowledge of Microsoft Exchange.

Possess Knowledge of Microsoft Office365 including performing migrations from other email
platforms to Office 365.

Maintain accurate inventory records.

May occasionally be required to work after hours to complete project tasks.

Other duties that are within qualifications and experience may be assigned as needed.

CORE REQUIREMENTS:

Minimum 1 to 3 years’ experience in Windows Operating Systems.

Must possess good working knowledge of Windows 2008/2019 Server Operating Systems.

Experience is setting up and configuring routers and switches