Job Duties

Oversee projects within the agency‘s grant and scholarship programs business process
outsourcing (BPO) request for proposal (RFP) development to ensure effective management and
operation within budget and established timeframes.
Define scope statements and document project requirements using best practices and past
experiences. Develop a project schedule including identification and scheduling of project
deliverables, milestones and required tasks.
Document and present resource needs to agency management and coordinate project activities with
those of program areas by partnering with HESC staff.
Design and implement quality metrics to analyze project performance. Ensure that project
resources are used effectively.
Develop project communication plan. Monitor communication between project team and HESC staff.
Participate in technical presentations for vendors, key stakeholders, etc.
Create and maintain Financial Aid System (FAS) implementation plans, design documents, project
budget, status reports and update systems as outlined in the FAS RFP timeline
Compile detailed project reports and communicate project status to stakeholders. Provide
regular updates on progress of all aspects of the FAS development. Identify and address
roadblocks and/or delays to ensure timely completion of FAS application.
Manage contract relationships. Coordinate work between vendors and HESC throughout the
implementation phase. Manage the completion and distribution of all deliverables from the
vendor in accordance with the terms of the RFP.
Plan and conduct project analysis sessions.
Develop and implement a formal risk mitigation plan and perform regular risk analysis and risk
mitigation techniques.
Respond to incidents and implement proactive measures to minimize service interruptions.
Design, develop and maintain standard operating procedures.
Conduct training on high priority topics and/or advanced topics related to the management of
the FAS application project.