Program Manager has overarching responsibility and accountability for all program activities.
The Program Manager works directly with the Project Managers, Operational Leaders, and other
Program Management Teams to ensure workloads are balanced on all projects. The Program Manager
also communicates program status and escalated issues/risks to executive customers and
management, working closely in alignment with Business and Technical Leadership.
Essential Duties & Responsibilities

Ensure sound program and project management principles are followed by the tactical and
operational staff
Establish the Program/Project Management Plan
Establish and enforce the use of the Program s Governance processes
Produce Start-Up and Planning documentation and conduct reviews of associated materials
Organize programs in accordance with the mission and goals of the organization/program
Drive priority for the portfolio of projects
Develop and maintain a budget and operating plan for the program
Provide support to the operational leadership team
Work as part of the tactical and strategic Program Leadership
Timely resolution and/or escalation of all program and project level issues/risks
Accurate program level scheduling
Facilitation and creation of program status materials to be presented to Executive
stakeholders
Provide updates to Strategic, Tactical and Operational status and management meetings.
Education and/or Experience Requirements:

3-5 years program management experience with medium-scale (multi-million-dollar, 2+ year)
programs
Experience in contract management and vendor management at a large scale
Experience in Financial, Actuarial, Retirement Planning is preferred
Able to handle different vendors and hold them accountable to contractual requirements
Experience taking a program from inception and providing structure and coordination for the
execution and management
Proven experience in project/program management techniques and methods
Proven decision-making and leadership skills
Proven conflict resolution skills
Proven negotiation skills
Excellent knowledge of MS Office; Proven experience with program/project management software
(e.g. Planview etc.)
Outstanding organizational skills
Excellent communication skills, both written and verbal at the executive level leadership
Excellent problem-solving ability