Job Description

The Solutions Consultant, CRM and Data Integration is responsible for responsible for our suite
of field facing systems. This primary focus will be on Customer Relationship Management (CRM),
Master Data Management (MDM), system administration, configuration, and integration. Ensures
all functions of our systems effectively work with all other applications and operating
systems. This role will also handle data management activities that consist of building and
automating data integration processes.

Our employees are tasked with delivering excellent business results through the efforts of
their teams. These results are achieved by:

Lead client meetings and demonstrations, documenting business requirements and transforming
requirements into technical solutions
Collaborate with internal and external partners to evaluate, recommend, and deliver CRM, data,
and related technology solutions in alignment with key business priorities
Collaborate with internal and external partners
Perform implementation, configuration, and ongoing administration tasks for CRM, Content
Management system and EVERSANA Master Data Management projects
Manage ongoing data feeds and other integrations to and from the CRM system as well as provide
best practices
Follows and provides input on data management/data integration best practices
Provide Tier 2+ support for any field related CRM system issues
Lead and execute new CRM or data management projects as needed
All other duties as assigned


Qualifications

The requirements listed below are representative of the experience, education, knowledge, skill
and/or abilities required.

7-10 years in pharmaceutical sales operations and/or pharmaceutical data management
Minimum of 5 years of hands-on experience configuration Salesforce.com based applications and
data integration in pharmaceuticals commercial and/or medical environments
Ability to build and maintain strong relationships with an internal team and external
customers
Proficient / advanced in configuration and administration with Salesforce.com, Veeva Commercial
suite (CRM, Vault, Network) and must also execute integration across products
Knowledge of data integration options and mechanisms: APIs, flat files, etc.
Expert in SQL (PL-SQL or T-SQL) including stored procedures, functions, and triggers
Strong written and verbal communication skills
Experience with data analysis skills in your tool of choice; our primary tools are Snowflake,
SQL Server, Tableau, Power BI, and Microsoft Excel
Strong skills in Master Data Management systems, preferably in the life sciences industry
Knowledge of data management and data warehousing in the life sciences industry
Life sciences/pharmaceutical industry knowledge, especially experience with pharmaceutical
customer data (HCPs, HCOs, affiliations.

PREFERRED QUALIFICATIONS

BA/BS from an accredited school or equivalent experience is preferred
Certifications in Salesforce.com, Veeva CRM, Veeva Network, and/or OCE