Responsibilities:

1. Accountability:

- Take ownership of the leasing process from start to finish, ensuring that all tasks are
completed accurately and efficiently.
- Maintain thorough records of prospective resident interactions, lease agreements, and
move-in/move-out procedures.
- Adhere to leasing policies and procedures and fair housing regulations to ensure compliance
and mitigate risk.

2. Legendary Customer Service:

- Provide legendary customer service to prospective and current residents, building rapport and
trust through timely and effective communication.
- Conduct property tours and highlight apartment homes in a compelling and informative manner,
emphasizing the features and amenities that meet prospective residents' needs.
- Address inquiries, concerns, and maintenance requests promptly and professionally, exceeding
resident expectations at every opportunity.

3. Marketing and Outreach:

- Develop and implement creative marketing strategies to attract prospective residents to our
properties, leveraging both traditional and digital channels.
- Build relationships with local businesses, organizations, and community leaders to generate
referrals and drive leasing traffic.
- Attend community events and networking functions to promote our properties and engage with
potential residents.

4. Lease Administration:

- Assist prospective residents with the application process, screening applicants, and
conducting background checks in accordance with company policies.
- Prepare and execute lease agreements, ensuring accuracy and compliance with leasing
regulations and best practices.
- Coordinate move-in/move-out procedures, conducting unit inspections and facilitating a smooth
transition for residents.

5. Travel and Coverage:

- Provide leasing and customer service coverage at multiple properties within our portfolio as
needed.
- Quickly adapt to the unique needs and dynamics of different properties, ensuring consistency
in service delivery.
- Maintain flexibility in scheduling and travel to ensure adequate coverage across all
locations.

Qualifications:

- High school diploma or equivalent; additional education or training in sales, marketing, or
real estate preferred.
- Minimum of 2 years of experience in leasing, sales, or customer service, preferably in the
multifamily housing industry.
- Strong interpersonal and communication skills, with the ability to build rapport and
establish positive relationships with diverse audiences.
- Resilience and adaptability to thrive in a challenging environment, with a solutions-oriented
mindset and a commitment to achieving goals.
- Knowledge of fair housing laws and regulations, as well as leasing best practices.
- Proficiency in Microsoft Office suite and property management software.
- Reliable transportation, valid driver’s license, and proof of insurance.

Benefits and Perks:

We recognize that compensation and benefits are important to our associates and their families.
We offer a wide variety of rewards to meet everyone’s needs, including:

- Full suite of benefits, including Medical, Dental, Vision.
- Matching 401K.
- 15 days of PTO.
- 6 Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving).
- Housing discounts at TNC properties.
- Perks & Rewards through Nectar & Gifted.
- Employee Assistance Program.
- Opportunity for Advancement.
- Supplementary Discounts through MetLife.