The Process Specialist is an integral member of the Lightspeed Program Delivery team, reporting
directly to the Program Delivery Office Manager. This role involves analyzing and improving
various activities within the Lightspeed Program, including contract handling, project
execution, and delivery. The Process Specialist will develop and refine processes, identify
inefficiencies, explore automation opportunities, create process maps, and monitor outcomes
post-implementation. Feedback collected from these activities will be used for continuous
improvement and training initiatives. This role requires collaboration with individuals at all
organizational levels, from technical staff to executive management, to implement and enhance
processes effectively.

Key Qualifications

The ideal candidate should demonstrate expertise in process mapping, data analysis, and project
management. Strong problem-solving abilities, effective communication skills, attention to
detail, and experience with organizational change management are essential. Familiarity with
process management tools and knowledge of the telecom industry are also important. The
candidate must be adept at working collaboratively with cross-functional teams to drive
meaningful improvements.

Main Responsibilities

*Analyze and evaluate existing processes, identifying opportunities for improvement.
*Develop and implement efficient systems to enhance program execution and operations.
*Apply process improvement methodologies such as Lean, Six Sigma, and Kaizen across
departments.
*Collaborate with development teams to observe and analyze project-specific tasks and meet with
stakeholders to recommend efficiency enhancements.
*Guide on-site personnel during the implementation and adoption of new processes.
*Continuously identify and prioritize areas for improvement, leading projects that utilize data
and reporting to drive changes.
*Work with team members to ensure a smooth transition and adoption of enhanced processes.
*Create training materials and collaborate with the Training Coordinator to facilitate
workshops, training sessions, and coaching to promote a culture of continuous improvement.

Education and Experience Requirements

*Diploma or degree in Business Administration, Engineering, Science, or a related field, or
equivalent work experience.
*At least 5 years of experience in project coordination, preferably within the telecom or
engineering industry.
*Proven experience in identifying and implementing process improvements.
*Strong communication skills to engage effectively with teams and stakeholders and inspire
positive change.
*Ability to work well with diverse teams and adapt to different personalities.
*Quick aptitude for learning new tools and techniques.
*Solution-oriented mindset with the ability to handle ambiguity.
*Professional demeanor, sound judgment, strong organizational skills, and critical thinking
abilities.
*Capacity to thrive in a fast-paced, dynamic environment.

Decision-Making and Supervision

*This position supports the Lightspeed Program Delivery team through the Program Delivery
Office. As a Process Specialist, you will make informed recommendations to the Lightspeed
Program Delivery leadership. While this role does not include direct reports, you will interact
with multi-disciplinary teams, including engineering, contracts, legal, and commercial teams.