The RushCare Customer Success Specialist is responsible for scheduling, expediting, and
managing fleets repairs/maintenance for vehicles subscribed to RushCare. This specialist will
be an advocate through the repair process in and outside the Rush network.

The Customer Success Specialist must take care in acting as an agent for the managed fleet,
focusing on building strong, long-term relationships with customers, ensuring their success and
satisfaction with our products and services. This role involves driving sales growth through
proactive customer engagement, providing tailored solutions, and acting as a liaison between
the customer and the dealership.

Responsibilities:
o Receive notification from customers regarding repairs needed for a vehicle.
o Provide direction for recommended repairs to the managed fleet and the repair facility.
o Communicate with vendors and source parts when repair facilities are not able to locate
parts.
o Review, approve, and negotiate repair estimates including invoices for vehicles with repair
status.
o Develop and maintain strong relationships with all customers to enhance satisfaction and
loyalty.
o Invoice sublet repairs and fees associated with the managed fleets.
o Inform customers of upcoming maintenance and classification opportunities with a strategy to
ensure the fleet remains functional.
o Maintain document of repairs and classification regarding servicing the fleet.
o Track preventive maintenance needs and arrange necessary maintenance to maintain peak
efficiency of the fleet.

Basic Qualifications and Attributes:
o Bachelor’s degree in business, sales, marketing, or related field preferred.
o Minimum of 5 years of experience in sales, customer success, or account management,
preferably in the automotive or industrial equipment industry.
o Team leadership experience preferred.
o Experience with Class 4 to Class 8 trucks is highly desirable.
o Consideration given to relevant experience and related certification.
o Must possess a current and valid driver license with a driving record that meets the
insurability guidelines set forth by the company’s insurance carrier.

Key Skills & Attributes:
o Ability to make decisions based upon customer uptime as their main priority.
o Ability to critically think, change plans quickly, and find acceptable repair solutions for
the serviced fleet.
o Ability to make a decision on the best repair facility based upon work needed.
o Ability to prioritize tasks and manage time to meet deadlines.
o Ability to write clear, concise, and professional emails, reports, and other documents.
o Proficient in using office software such as Microsoft Office (Word, Excel, PowerPoint,
Outlook) and other relevant applications.
o Ability to maintain accurate and organized records, files, and documentation.
o Ability to handle sensitive and confidential information with integrity and discretion.

Benefits:
o We offer exceptional compensation and benefits, 401K and stock purchase, incentives for
performance, training, and opportunity for advancement - all in a culture that appreciates and
rewards excellence, a positive attitude and integrity.