We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should
have access to the food they love and more time to enjoy it together. Where others see a simple
need for grocery delivery, we see exciting complexity and endless opportunity to serve the
varied needs of our community. We work to deliver an essential service that customers rely on
to get their groceries and household goods, while also offering safe and flexible earnings
opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help
push our shopping cart forward. If you’re ready to do the best work of your life, come join
our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the
flexibility to choose where they do their best work—whether it’s from home, an office, or
your favorite coffee shop—while staying connected and building community through regular
in-person events. Learn more about our flexible approach to where we work.OVERVIEW
The Advertiser Success Team is a collaborative, empowered and solution-oriented team focused on
being customer obsessed with CPG advertisers. Under the Advertiser Success Team, the Campaign
Management and Account Management teams create, manage, and grow ecommerce campaigns through
sharing reporting and insights with advertisers. We are looking for an experienced Account
Manager who can support and drive high valued performance results for Instacart’s ad products
through optimizations and upsells while communicating the value of Instacart to partners.
ABOUT THE JOB
Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
Fluent in creating full funnel media mix strategies with alignment to partner objectives
Lead CPG cadence calls utilizing data visualization to present a story around campaign
performance
Builds persuasive narrative to influence advertisers to implement optimization and upsell
strategies to enhance campaign effectiveness
Eloquent in objection handling with the ability to influence advertisers and set direction
against multiple stakeholders
Acts as the voice of the customer, proactively advocate product enhancements to internal
stakeholders
Serve as a product expert, has deep understanding of ad products with the ability to
communicate how products operate and serve to advertisers
Participates in cross functional projects, provides thought leadership and feedback
Influence standards, best practices and shares learnings at the category team level
Internally champion and provide the vision for the Quarterly Business Review; present campaign
insights to CPGs with an analytical mindset
Contributes in gap to goal planning and manages quota over multiple business units
Troubleshoot issues with limited guidance from Manager
Actively engage in Advertiser Success team activities including opportunities to lead projects
and participate in team wide programs
ABOUT YOU
Undergraduate college degree required (BA/BS degree in business, advertising, commerce, digital
marketing or related field is preferred)
4-6+ years of similar work experience
Proven track record of building strong customer relationships
Familiarity with Microsoft Excel, Google Drive (GMail, Docs, Sheets and Slides), Salesforce and
Tableau. Mode is a plus
Knowledge of paid search, display, account management, ad serving, CPG or e-commerce
Ability to work independently, manage multiple priorities and take initiative in a high paced
environment
Succeeds in an external facing role, confidently communicates with advertisers and key
stakeholders
High attention to detail, exceptional organizational skills and creative problem solver
Comfortable analyzing data with the ability to interpret and tell a story in a client-facing
role
#LI-RemoteInstacart provides highly market-competitive compensation and benefits in each
location where our employees work. This role is remote and the base pay range for a successful
candidate is dependent on their permanent work location. Please review our Flex First remote
work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the
role. This role also includes a Sales Incentive Plan. The cash variable incentive target is
based on individual sales performance. Payout terms will be based on the Sales incentive Plan
for this role. OTE range for this role is listed below and is based on salary and fixed paymix
for the role. Sales incentive pay is contingent on performance and paid in accordance with the
terms of the applicable Sales Incentive Plan
Additionally, this role is eligible for a new hire equity grant as well as annual refresh
grants. Please read more about our benefits offerings here. For US based candidates, the
base pay ranges for a successful candidate are listed below.WA$101,000—$106,500 USDOR,
DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$96,000—$101,500 USDAll other
states$88,000—$93,000 USDCA, NY, CT, NJ$105,000—$111,000 USDOTE
Range$117,500—$148,000 USD |
