Elastic, the Search AI Company, enables everyone to find the answers they need in real time,
using all their data, at scale — unleashing the potential of businesses and people. The
Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the
precision of search and the intelligence of AI to enable everyone to accelerate the results
that matter. By taking advantage of all structured and unstructured data — securing and
protecting private information more effectively — Elastic’s complete, cloud-based solutions
for search, security, and observability help organizations deliver on the promise of AI.What is
the Role
We are actively seeking a Customer Architect with an understanding of technology and hands-on
experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You
should possess a strong technical background, preferably with experience in cloud-based
software solutions. 
We value individuals who are passionate about staying at the forefront of technology trends
with a growth mindset and excited to learn and implement new technologies. While previous
experience with Elastic solutions is not a prerequisite, an eagerness to adopt our suite of
solutions and apply them effectively to solve our customers' challenges is critical. This
key role involves not only driving the consumption of our Elastic solutions by aligning them
with customer business objectives but also onboarding customers, securing adoption, and
facilitating expansion. 
As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the
customer and complementary groups like Field and Services Teams to ensure that Elastic
solutions are exceeding customer’s expectations. . Your technical expertise, eye for
business, and ability to deliver value will accelerate and improve the customer experience
leading to customer continued satisfaction and expansion within the elastic portfolio. 
In your role, a crucial part of your responsibility is defining and communicating the technical
success criteria for our customers. This involves crafting detailed Technical Success Plans
tailored to the specific customers goals and critical metrics.
The Technical Success Plans act as a roadmap, outlining the optimal consumption and deployment
of Elastic solutions in the customer's environment. They detail the necessary steps for
implementation, highlight achievements for successful consumption or expansion, and provide and
effectiveness aligned to the customer’s business goals. By actioning this plan , you will be
seen as the trusted advisor, guiding the customer towards achieving their desired outcomes,
thereby ensuring their success and satisfaction.
From providing technical guidance and sharing standard methodologies to aligning technical
objectives with the customers' business goals, your work is instrumental in facilitating
smooth adoption, sustained usage, and increased consumption of our solutions. This hands-on
role requires you to be proactive, with a keen understanding of our customers' technical
landscape and a commitment to making their journey with Elastic solutions successful and
valuable.
Your chief aim will be to ensure the customer derives significant value, eliminate technical
frictions, and propel the uptake and application of Elastic solutions, with the ultimate goal
of growing annual recurring revenue (ARR).
What Will You Be Doing


Collaborate closely with the account team, including the Account Executive and the Solutions
Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the
account team focuses on identifying new deals.


Define the technical success plan for each customer, outlining the optimal use of Elastic
solutions to achieve their business objectives.


Ensure a successful technical customer journey, from onboarding to adoption, while continuously
driving the consumption of Elastic solutions.


Understand and articulate the value proposition of Elastic solutions and align them with the
customer's business goals.


Work closely with customers to identify and eliminate technical frictions, promoting a smoother
adoption and implementation of Elastic solutions.


Liaise between customers and support, as necessary, to ensure an optimized support resolution
experience smoothing the adoption curve for the customer.


As a hands-on technical authority, collaborate with the Service Team to deliver personalized,
frictionless solutions that meet the unique needs of each customer.


Develop a comprehensive understanding of the customer's business needs and translate these
into technical requirements for Elastic solutions.


Find opportunities for expansion, at which point the account team takes over to expand the
subscription, aiming to grow annual recurring revenue (ARR).


Foster ongoing customer relationships, ensuring that customers continue to increase their
utilization of Elastic solutions, further driving ARR.


Continuously review and assess customer consumption of Elastic solutions, proactively
suggesting upgrades and enhancements that increase value and drive further consumption.

The nature of the work that you will be doing will require a high percentage of work onsite
with customers, and you should be expected to travel as a result of this requirement

 
What You Bring


Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
highly preferred.

Fluency in German & English is required for this role. Fluency in French is a plus. 

Validated experience in a similar role such as Solutions Architect, Technical Consultant, or
Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.


Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or
the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business
objectives is a plus. 


Excellent communication and presentation skills.


Strong social skills, with the ability to establish relationships with customers and team
members.


Demonstrated problem-solving skills, with a track record of delivering innovative solutions.


Ability to lead multiple projects simultaneously and meet deadlines.


 
#LI-PF1Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a
new career or grow an existing one, Elastic is the type of company where you can balance great
work with great life. Your age is only a number. It doesn’t matter if you’re just out of
college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to
place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial
donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity
employer and is committed to creating an inclusive culture that celebrates different
perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for
employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual
orientation, gender perception or identity, national origin, age, marital status, protected
veteran status, disability status, or any other basis protected by federal, state or local law,
ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive
experience for all individuals. To request an accommodation during the application or the
recruiting process, please email [email protected]. We will reply to your
request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and
Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster;
Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and
other countries’ export controls and licensing requirements for individuals who are located
in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran,
North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The
Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's
Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the
listed countries or regions, an export license may be required as a condition of your
employment in this role. Please note that national origin and/or nationality do not affect
eligibility for employment with Elastic.
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