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This position will be responsible for managing operations across various quality improvement
programs. Working closely with the Project Team Leaders for home health, hospital and nursing
home services, the Director will ensure that contractual and corporate objectives are
effectively achieved. The Director will be held accountable for ensuring that MassPRO�s
improvement programs are on the leading edge and meet or exceed established contractual and
corporate improvement benchmarks. Reports to Vice President for Strategy and Operations.

KEY RESPONSIBILITY AREAS:

General Management

Will develop and lead an integrated and comprehensive strategy for QIS operations.

Responsible for the establishment and achievement of contract and corporate goals and measured
outcomes for QIS.

Manages the development and implementation of improvement initiatives and programs, as well as
consistent corporate-wide communication on progress for all QIS areas.

Supervises and coaches project team leaders and staff as necessary.

Develops management information systems to track milestones of both departmental and corporate
goals.

Provides and fosters a team oriented environment to enable QIS staff to continually share best
practices and learn from one another to promote professional growth and development.

Oversees QIS efforts to ensure a high level of customer focus and satisfaction.

Manages overall QIS budget to meet contract deliverables with available funds, as well as
identify new funding sources related to programmatic expansion opportunities.

Oversees data analysis and interpretation services to ensure integration with program
development and implementation efforts.

Project Management

Will manage the planning, development and implementation of clinical and organizational
improvement programs and is accountable for program success.

Will provide overall coordination of the development of policy and processes for clinical and
organizational areas.

Will meet specified goals, deadlines, and deliverables.

Will seek and respond to internal and external customer feedback and maintain effective
relationships with customers.

Will ensure the preparation of content appropriate documents, manuals, proposals, and
newsletters. Will edit as appropriate.

Can anticipate and effectively maneuver through complex political situations both internally
and externally.

Facilitation and Communication

Ensures communication and networking by managing and creating communication vehicles.

Coordinates, facilitates, and/or presents information on quality improvement, specific
projects, and requirements to large and small stakeholder groups and opinion leaders.

Consistently creates and sends messages, campaigning on the importance of quality improvement
and MassPRO�s role in these efforts.

Qualifications

Master�s degree in clinical or business preferred. Bachelor�s degree in clinical or business
required.

Five years management experience.

Five years operations experience.

Five years project management of multiple programs/departments/business units.

Three years experience facilitating and presenting to small and large groups.

Three years implementing performance improvement methods, programs, and system redesign
including collection, interpretation, and presentation of data on quality performance
measures.

SKILLS AND COMPETENCIES:

Independently recognizes and formulates strategic and tactical opportunities.

Ability to continually think strategically and problem solve.

Possess critical thinking skills.

Ability to lead and facilitate teams.

Must have outstanding oral and written communication skills.

Ability to multitask.

Ability to influence all levels of the organization.

Proficient in Microsoft Office.

Email: [email protected]