GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to
increase developer productivity, improve operational efficiency, reduce security and compliance
risk, and accelerate digital transformation. More than 50 million registered users and more
than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI
as a core productivity multiplier, with all team members expected to incorporate AI into their
daily workflows to drive efficiency, innovation, and impact. GitLab is where careers
accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is
driven by our values and continuous knowledge exchange, enabling our team members to reach
their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us as we build technology that transforms how the world develops
software.
*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim
based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune
500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with,
and do not endorse products or services of GitLab.Associate Renewals Manager Responsibilities
Maximize customer retention rates through effective sales techniques over the phone, video and
email while also minimizing customer churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals adminstration support to Renewals Managers, and Account Executives
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging
customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for
internal deal approval
Associate Renewals Manager Requirements
Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer
service, CSM)
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development
lifecycle, or application development is a plus.
You share our values, and work in accordance with those values.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many
successful candidates do not meet every single requirement. Additionally, studies have shown
that people from underrepresented groups are less likely to apply to a job unless they meet
every single qualification. If you're excited about this role, please apply and allow our
recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of
our roles are remote, however some roles may carry specific location-based eligibility
requirements. Our Talent Acquisition team can help answer any questions about location after
starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer.
GitLab’s policies and practices relating to recruitment, employment, career development and
advancement, promotion, and retirement are based solely on merit, regardless of race, color,
religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity,
or gender expression), national origin, age, citizenship, marital status, mental or physical
disability, genetic information (including family medical history), discharge status from the
military, protected veteran status (which includes disabled veterans, recently separated
veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal
veterans), or any other basis protected by law. GitLab will not tolerate discrimination or
harassment based on any of these characteristics. See also GitLab’s EEO
Policy and EEO is the Law. If you have a disability or special need that
requires accommodation, please let us know during the recruiting process. |
