Elastic, the Search AI Company, enables everyone to find the answers they need in real time,
using all their data, at scale — unleashing the potential of businesses and people. The
Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the
precision of search and the intelligence of AI to enable everyone to accelerate the results
that matter. By taking advantage of all structured and unstructured data — securing and
protecting private information more effectively — Elastic’s complete, cloud-based solutions
for search, security, and observability help organizations deliver on the promise of AI.What is
The Role
The primary responsibility of the Collection Analyst is to collect payments on outstanding
Accounts Receivables. This individual should possess strong time-management and communication
skills.
What You Will Be Doing

Collect on business-to-business accounts in an effort to reduce Accounts Receivable and
minimize bad debt exposure.
Contact customers, via email and phone, to secure outstanding balances.Perform account
reconciliations, as needed, to resolve any account discrepancies.
Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer
account.
Work with customers that have delinquent balances to negotiate payment plans.Process customer
credit card payments. 
Address any credit card declines with the customer.
Respond to customer inquiries within a 24 - 48-hour time period.
Confer with management to determine if additional actions are required for delinquent accounts.

What You Bring

High level of enthusiasm and pride in your work, you have a strong ability to learn, and you
see change and challenges as opportunities to make things better.
You have experience in a fast-paced, high-growth, global environment and you are no stranger to
building and optimizing the processes necessary to keep us growing without stumbling.
2+ years of professional experience in A/R & Collections
Strong communication skills, both verbal and written
Strong attention-to-detail, robust analytical skills and multitasking capabilities
Strong customer service and creative problem solving skills
Strong ability to work independently, prioritize and balance multiple projects simultaneously
in a distributed, dynamic, fast-paced and deadline driven environment
Accustomed to working with multiple stakeholders to resolve issues, ability to interact with
senior leadership and internal partners
Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables
and VLOOKUPs

Bonus Points

Flexibility to scale to different opportunities as they arise within the department to broaden
your overall skills
Positivity! We each love what we do and believe that a positive attitude matters
Experience in SAAS/software industryExperience with foreign currency and multiple international
subsidiaries EMEA, APAC, NA
Experience with Netsuite, Salesforce and G Suite
Degree preferably in Accounting, Finance, or Business

 Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a
new career or grow an existing one, Elastic is the type of company where you can balance great
work with great life. Your age is only a number. It doesn’t matter if you’re just out of
college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to
place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial
donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity
employer and is committed to creating an inclusive culture that celebrates different
perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for
employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual
orientation, gender perception or identity, national origin, age, marital status, protected
veteran status, disability status, or any other basis protected by federal, state or local law,
ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive
experience for all individuals. To request an accommodation during the application or the
recruiting process, please email [email protected]. We will reply to your
request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and
Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster;
Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and
other countries’ export controls and licensing requirements for individuals who are located
in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran,
North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The
Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's
Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the
listed countries or regions, an export license may be required as a condition of your
employment in this role. Please note that national origin and/or nationality do not affect
eligibility for employment with Elastic.
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