Discord has a highly engaged community of millions of daily active users who use the platform
for many different reasons, but there’s one thing that nearly everyone does: play video
games. Discord plays a uniquely important role in the future of gaming, and we are focused on
making it easier and more fun for people to hang out before, during, and after playing games.As
the Program Manager, Detection & Enforcement, Youth Safety on the Youth Safety team, you
will program manage product and process initiatives that drive more effective and efficient
mitigations across the minor safety remit. You will serve as the internal subject matter expert
across product, detection, tooling, and bugs, including working with XFN teams to drive safety
improvements. You will report into the Senior Manager of Youth Safety.
Please note: This role involves exposure to potentially disturbing topics such as child sexual
abuse material, exploitation imagery, and grooming-related content. Wellness support is
provided.
What You’ll be Doing:

Drive product and process improvements

Recommend and drive youth safety initiatives that reduce average handle time, escalation rates,
and help identify additional harms
Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child
sexual exploitation harms
Manage the tooling roadmap for the team, develop and prioritize tool requests
Audit operations and report handling, in collaboration with our QA team, to identify processing
gaps and root cause issues to drive continuous improvement in detection, moderation, and
tooling
Partner with our Product Operations teams to ensure internal workflows and tools are supportive
of new product launches
Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations,
Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects,
and planning
Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes
against children and other vulnerable populations

Manage and drive the proactive detection roadmap:

Work cross functionally with our Safety product team to develop ML tooling for detection and
automated enforcement of high-harm groups and behavior
Work with engineering to build out heuristic models for detection across content types,
regions, and languages and harms
Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and
other detection for CSAM content; drive roadmap goals for detection improvements

Act as the liaison between our team and Product and Engineering

Conduct comprehensive product audits to understand where we can deliver more impact for young
people, driving policy, product, tooling, and process recommendations
Leverage data insights and strategic communication to make recommendations for large-scale
initiatives and validate the safety-related impact and tradeoffs


What You Should Have:

In depth knowledge of child sexual exploitation investigation, detection, and reporting
obligations for industry, equivalent of 6-10 years of project or program management 
Intermediate SQL Proficiency and technical skills 
A Bachelor’s degree 
Program management experience establishing and driving operational projects at scale
Ability to create effective relationships, influence, and collaborate at all organizational
levels
Demonstrated experience with organizational capacity, namely building and strengthening teams
at scale, as well as building and strengthening stakeholder partnerships
Experience analyzing and mitigating high-impact threats and online threat actors, with a track
record of managing tactical and strategic initiatives resulting in measurable change
Proven leadership in developing, articulating, and advocating policies and strategies relating
to teen and child safety

Preferred Qualifications (bonus points):

Direct experience in creating and up-leveling harm detection strategies such as ML models,
image hashing, or user reports
Previous experience with incident management in other global trust and safety teams
Data analysis skills

The US base salary range for this full-time position is $160,000.00 to $180,000.00 + equity +
benefits. Our salary ranges are determined by role and level. Within the range, individual pay
is determined by additional factors, including job-related skills, experience, and relevant
education or training. Please note that the compensation details listed in US role postings
reflect the base salary only, and do not include equity, or benefits.Why Discord? Discord
plays a uniquely important role in the future of gaming. We're a multiplatform,
multigenerational and multiplayer platform that helps people deepen their friendships around
games and shared interests, and helps developers build and grow their businesses. We believe
games give us a way to have fun with our favorite people, whether listening to music together
or grinding in competitive matches for diamond rank. Join us in our mission! Your future is
just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview
process. We want you to feel set up for success, so if you are in need of reasonable
accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s
collection and usage of personal information relating to the application and recruitment
process by clicking HERE.