Our Customer Success team is committed to helping customers maximize the value of Asana as both
a technology platform and a holistic approach to collaboration. From high touch to scalable
success, our goal is to deepen the usage of the whole work graph, resulting in delivering
unmatched value with scalability and consistency. We strive to help all of our customers,
across countries, industries, and functions, get off on the right foot and continue to get the
most value out of Asana over time. We are looking for a Customer Success Manager, Scaled to
partner with our growing customer base across Japan to drive adoption, retention, and
satisfaction through time-bound engagements and scalable strategies.
This role is based in our Tokyo office with an office-centric hybrid schedule. The standard
in-office days are Tuesday, Thursday and one additional day of choice, which may be determined
by your team. Most Asanas have the option to work from home on the two other weekdays they are
not in office. If you're interviewing for this role, your recruiter will share more about
the in-office requirements.
What you’ll achieve

Work with Asana customers across industries, functions, and stages of their customer journey in
Japan through time-bound 1:1 and scaled engagements.
Drive customer outcomes and value by consulting on change management, leading design workshops,
and delivering strategic business reviews.
Empower customers to become self-sufficient Asana champions, solving immediate needs while
focusing on long-term value realization and retention.
Co-create strategies and plays with the Scaled CS team to maximize engagement tactics across a
broad customer base.
Partner cross-functionally with Sales and Renewals to flag account risks, provide customer
insights, and identify expansion opportunities.
Liaise with Support and Finance to resolve customer issues efficiently.
Serve as the voice of Japanese customers cross-functionally, sharing key insights and feedback
with Product and business leaders.

About you

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn
and leverage them to enhance productivity, collaboration, or decision-making.
3+ years of success in an Account Management or Customer Success role.
Customer-centric approach with a dedication to ensuring customer success and advocating for
their needs.
Strong communicator capable of engaging confidently and concisely with diverse audiences,
including cross-functional teams and customer executives, across Asana, email, phone, and
in-person settings.
Self-motivated with a bias for action and the ability to thrive in dynamic, fast-paced
environments.
Process-oriented mindset with strong prioritization skills to support company, team, and
customer objectives.
Native or professional fluency in Japanese, with business-level English proficiency to
collaborate effectively with local and global stakeholders.

At Asana, we're committed to building teams that include a variety of backgrounds,
perspectives, and skills, as this is critical to helping us achieve our mission. If you're
interested in this role and don't meet every listed requirement, we still encourage you to
apply.
#LI-KR2About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world
rely on Asana to achieve their most important goals, faster. Asana has been named to
Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner
for excellence in workplace culture and innovation. We offer an exceptional office-centric
culture while adopting the best elements of hybrid models to ensure that every one of our
global team members can work together effortlessly. With 13+ offices all over the world, we are
always looking for individuals who care about building technology that drives positive change
in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that
Asana upholds an environment where all people feel that they are respected and valued, whether
they are applying for an open position or working at the company. We provide equal employment
opportunities to all applicants without regard to race, color, religion, age, sex, national
origin, disability status, genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by law.
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