Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and
has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in
almost every country across the globe. Every day, hosts offer unique stays and experiences that
make it possible for guests to connect with communities in a more authentic way.The Community
You Will Join
The Airbnb Hotels team is a fast-growing, entrepreneurial group leading Airbnb’s expansion
into the hotel sector. We combine the simplicity, product excellence and guest-centered ethos
that define Airbnb with a mission to create an intuitive hotel booking experience for guests
while helping hotel partners drive incremental bookings.
Our goal is to help more people discover high-quality hotels while creating meaningful value
for both guests and our hotel partners.
The Difference You Will Make
As an Enterprise Account Operations Associate, you will play a key role in supporting the
Enterprise Account Management team and the day-to-day operations of an evolving portfolio of
hotel groups across the globe.
You will help design and execute operational processes that enable us to onboard, launch and
support enterprise hotel partners at scale. This includes hotel group onboarding and rollout,
portfolio-level supply optimisation, platform education, reporting and strategic initiatives
that drive partner success.
The ideal candidate will bring experience in:

Working with large datasets, using data to identify trends, opportunities and operational
issues, and translating insights into action.
Building, rolling out and improving processes and workflows, including process creation or
taking an existing process and making it more efficient, scalable and effective.
Operating in ambiguity, where processes may still be evolving and there isn't always an
established playbook or clear answer.
Project and programme execution, coordinating multiple workstreams, priorities and dependencies
to deliver against business objectives.
Stakeholder management and cross-functional collaboration, working effectively across internal
teams and external partners to drive alignment and execution.
Taking ownership and making recommendations, identifying what needs to change and proactively
proposing solutions rather than waiting for direction.

This is a fast-moving environment where processes are still being built and refined. You may
not always be handed a playbook, and when one exists, it may be a V1 that needs to evolve.
We are looking for someone who is comfortable navigating ambiguity, asking the right questions
and identifying better ways of working. You will be expected to take ownership, use sound
judgement and proactively recommend solutions rather than simply execute an existing process.
You will work closely with hotel group headquarters and regional stakeholders, as well as
cross-functional teams across Airbnb, making strong stakeholder management and collaboration
critical to success.
A Typical Day

Support the day-to-day operational management of enterprise hotel group partners across global
markets.
Coordinate and execute the onboarding and rollout of new hotel groups and properties onto
Airbnb.
Build, document and continuously improve operational processes and workflows.
Identify gaps, inefficiencies and opportunities to improve existing processes, and proactively
recommend solutions.
Manage projects involving multiple internal and external stakeholders, ensuring clear
ownership, communication and delivery.
Partner cross-functionally to resolve operational issues and improve the experience for hotel
partners.
Support portfolio-level supply optimisation and platform education initiatives.
Use data and reporting to identify opportunities, track performance and inform operational
decisions.
Balance multiple priorities in a fast-moving environment where requirements and processes may
continue to evolve.
Take ownership of problems from identification through to resolution, escalating appropriately
while bringing recommendations and potential solutions.

Your Expertise

5+ years Experience in account operations, partner operations, sales operations, customer
success operations, enterprise account support or a related operational role.
Demonstrated experience creating, improving or scaling processes and workflows.
Comfortable working in ambiguous environments where processes and ways of working are still
evolving.
Strong ownership mindset with the confidence to make recommendations, challenge existing
approaches constructively and drive work forward.
Strong stakeholder management skills, with experience navigating multiple internal and external
stakeholders.
Proven ability to collaborate effectively across functions and influence without direct
authority.
Strong project management and organisational skills with the ability to manage multiple
workstreams simultaneously.
Analytical mindset with the ability to use data to identify problems, opportunities and
potential solutions.
Advanced Excel or Google Sheets skills and confidence working with large datasets. Experience
with SQL or other data tools is a plus.
Strong written and verbal communication skills.
Self-starter mentality with a practical, solutions-oriented approach and willingness to adapt
as the business evolves.

Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas
foster innovation and engagement, and allow us to attract creatively-led people, and to develop
the best products, services and solutions. All qualified individuals are encouraged to
apply.How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many
factors, such as: training, transferable skills, work experience, business needs and market
demands. The base pay range shown below is annualized, is subject to change and may be modified
in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel
Credits.United Kingdom Annual Pay Range£60,000—£70,000 GBP 
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout
the recruitment process for applicants with disabilities. If you need assistance, or an
accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or
personal information from candidates. A few things that will always be true for Airbnb’s
hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com,
and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our
recruiters will never ask for your Social Security number, bank account details, passport, or
payment app information while you are interviewing.  We’ll also never ask you to pay a
fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company
laptop) during the interview process. We encourage candidates to remain vigilant of these
recruiting scams and not share sensitive information if you do not believe an individual is
actually affiliated with Airbnb.