We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should
have access to the food they love and more time to enjoy it together. Where others see a simple
need for grocery delivery, we see exciting complexity and endless opportunity to serve the
varied needs of our community. We work to deliver an essential service that customers rely on
to get their groceries and household goods, while also offering safe and flexible earnings
opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help
push our shopping cart forward. If you’re ready to do the best work of your life, come join
our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the
flexibility to choose where they do their best work—whether it’s from home, an office, or
your favorite coffee shop—while staying connected and building community through regular
in-person events. Learn more about our flexible approach to where we work.Why this role is on
the menu
We're hiring an Account Manager II to make Instacart Ads the place CPG advertisers and
agencies trust to grow their business, by improving campaign performance, widening how brands
invest across our ad products, and shaping the advertiser experience. This role sits at the
intersection of client strategy and campaign performance, and the person who fills it will have
a direct line of sight to advertiser growth and retention. Twelve months from now, the
advertisers you partner with should see Instacart as a growth partner whose recommendations
they act on.
What you'll cook up in your first year
Advertiser Relationships: CPG clients and agency partners treat you as a trusted advisor.
Working with Sales, you understand their business objectives and build strategies that support
their long-term growth on Instacart.
Campaign Performance: Each advertiser has a full-funnel media strategy tied to its goals. You
use campaign data and marketplace insights to recommend investment and optimization approaches
that measurably improve results, and you manage gap-to-goal across multiple business units.
Advertiser Growth: Advertisers adopt your optimization and upsell recommendations and expand
their use of Instacart advertising products. You get there by explaining clearly how each
product works, building persuasive narratives, and handling objections with confidence across
multiple stakeholders.
Business Reviews: Recurring client conversations and quarterly business reviews turn campaign
data into a clear story of business impact, opportunities, and next steps. You own the vision
and content for these reviews, and advertisers leave knowing what to do next. You also resolve
campaign and partner issues with limited guidance.
Product and Team Influence: Advertiser pain points reach the right internal teams as specific
feedback that shapes product enhancements and process improvements. You also share best
practices across the category and Advertiser Success teams and lead projects that strengthen
team-wide capabilities.
The secret ingredients we're looking for
You are customer-focused and analytical, comfortable influencing senior stakeholders, and
energized by a fast-paced role where priorities and solutions keep evolving. You use judgment
and initiative to balance immediate client needs against longer-term chances to improve
products, processes, and advertiser outcomes, and you are at your best explaining complex
campaign data in plain terms.
Must-have pantry staples (Minimum Qualifications)
Bachelor's degree in business, advertising, commerce, digital marketing, or a related
field, or equivalent practical experience
4+ years of experience in account management, digital advertising, paid media, ad operations,
ecommerce, client services, or a related field
Experience building and maintaining strong client relationships in an external-facing role
Experience analyzing campaign or business performance data and turning findings into clear
recommendations and client-facing narratives
Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides)
Ability to manage multiple priorities independently and deliver high-quality work in a
fast-paced, changing environment
Strong written and verbal communication skills, including presenting confidently to
advertisers, agencies, and internal stakeholders
Optional garnishes (Preferred Qualifications)
Experience with Salesforce and Tableau; familiarity with Mode is a plus
Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or
ecommerce, and experience developing full-funnel media strategies and optimizing campaigns
against performance goals
Experience managing business reviews, quota-related planning, upsell opportunities, or growth
strategies across multiple business units
Strong attention to detail and organization, creative problem solving, and experience
influencing product or operational improvements by synthesizing customer feedback and business
insights
#LI-RemoteInstacart provides highly market-competitive compensation and benefits in each
location where our employees work. This role is remote and the base pay range for a successful
candidate is dependent on their permanent work location. Please review our Flex First remote
work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the
role. This role also includes a Sales Incentive Plan. The cash variable incentive target is
based on individual sales performance. Payout terms will be based on the Sales incentive Plan
for this role. OTE range for this role is listed below and is based on salary and fixed paymix
for the role. Sales incentive pay is contingent on performance and paid in accordance with the
terms of the applicable Sales Incentive Plan
Additionally, this role is eligible for a new hire equity grant as well as annual refresh
grants. Please read more about our benefits offerings here. For US based candidates, the
base pay ranges for a successful candidate are listed below.WA$101,000—$106,500 USDOR,
DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$96,000—$101,500 USDAll other
states$88,000—$93,000 USDCA, NY, CT, NJ$105,000—$111,000 USDOTE
Range$117,500—$148,000 USD |
