Benefitfocus is the leading provider of employee benefit software and services, solidly
positioned in the growing 1.6 trillion dollar US healthcare industry. 

We are currently seeking a dynamic, hands-on Director of Client Services to take-charge,
manage, and direct the account management team to drive client success. This position is based
in our Charleston, SC corporate headquarters. 

Responsibilities:

Develop and oversee client relationships.

Support teams of business analysts in career development, training, and coaching.

Keep overall client satisfaction levels high. 

Proactively meet with key clients to gain a full understanding of their business needs.

Proactively solicit client feedback on service offering. 

Be an escalation point for the Client Services group. 

Provide expert-level advice to assist client management and problem-solving.

Develop goals and strategies to support overall business plan.

Plan and lead projects designed to continually increase end-user adoption. 

Identify opportunities for cost reduction in Client Services.

Collaborate with various internal teams including Project Management, Professional Services,
Product Management, and Engineering.

Report internally, on a regular basis, on client performance metrics. 

Follow up with clients to ensure that their inquiries have been dealt with in a satisfactory
manner.

Skills:

Strong verbal, written, and presentation skills 

Exceptional analytical abilities

Excellent interpersonal skills: diplomatic, professional and composed

Strong leadership skills

Understanding of employee benefit plans and human resources information systems

Innovative, creative approach to problem solving.

Results-oriented, can-do attitude.

Ability to travel 20% of the time.

Ability to multi-task in a fast-moving environment

Previous experience with CRM databases and Crystal Reports 

Detail-orientated with strong organizational skills

Proficient with MS Office Suite

Prior experience managing a high performing team

The ideal candidate must possess:
4+ years experience in driving client success in a Director of Client Services or equivalent
title role.
8+ years experience in client relationship and account team management 
Bachelors degree

Contact Information:

We appreciate your interest in employment opportunities with Benefitfocus. To respond to the
Director of Client Services position, please send your resume and cover letter to our Careers
Department. 

There are two (2) ways to contact our Careers Department 

Email in MS Word format to: [email protected] 
Fax to: (843) 849-9485, Attn: Careers