ABOUT US
Launched in 1999, RedEnvelope��s mission is to make gift giving�Xno matter what the occasion or
circumstance�Xsimple and fun. Through a unique assortment of gifts, many created exclusively
for us, and our easy to use website and seasonal catalogs, we offer a shopping experience
that��s inspired, modern and convenient.
The name RedEnvelope comes from an Asian tradition in which gifts are often presented in a
simple red envelope�Xa timeless symbol of good fortune, love and appreciation. We believe that
whether a gift is a token of gratitude or a grand gesture of love, its giving and receiving is
a cherished occasion in itself.
At RedEnvelope we've built a recognizable brand. Employees come here because of what we do, who
we are and where we're going. We are building a company where retail and online professionals
want to work, where employees build satisfying careers and gain breadth and depth of skills
through exposure to new challenges. Employees come here to participate actively in our success
and share in its rewards.
RedEnvelope offers a generous, top-of-the-line benefits package including your choice of an HMO
or PPO, dental, vision, 401(k) with a match, life insurance/ADD at 1x annual salary, long-term
disability, Employee Stock Purchase Program, 10 company holidays and a generous paid time off
policy
SUMMARY
The Business Gift Services (BGS) Senior Associate is a key contributor to the team with input
into all strategy decisions and direct responsibility for the deployment and daily management
of sales, marketing and operational activities. These activities include developing forecasts,
managing customer proposal, product personalization and fulfillment procedures and generating
sales and trending reports. A critical aspect of this role is the execution of marketing
strategies which include e-mail, direct mail and event location components. This will be
accomplished by leading the integration of BGS revenue generation efforts across all key
functions, including, Customer Service, Fulfillment, Planning, Merchandising, Marketing,
Technology and Finance. This individual will also be required to engage current and potential
customers with frequency in order to increase customer satisfaction levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES
�X Analyze the effectiveness of different order and client servicing processes, including
client setup, customer servicing and order processing in order to improve the customers
experience. Propose alterations and implement.
�X Work with the Director of BGS, Customer Service, Merchandising, Planning and Fulfillment to
enhance and monitor procedures for planning, delivery and tracking of Business Gift orders.
�X Identify and define technology improvements and partner with IT to prioritize and
implement.
�X In partnership with Director, develop marketing and client communication plans including
catalog, e-mail, online and PR.
�X Generate and analyze weekly sales reports.
�X Manage customer and prospect database.
�X Manage the logistics of the bulk order process to include SKU set up, bulk order application
and communication with planning, merchandising, accounting and Fulfillment.
�X Develop and manage the Business Gift certificate order and submission process between
customer service and the client.
�X Manage BGS order release schedule to ensure proper handling of BGS and special circumstance
orders.
Qualifications
�X Thrives in cross-functional environments. This individual seeks out opportunities to work
across the organization and successfully leads and influences people without having formal
organizational responsibility.
�X Organized and disciplined yet retains entrepreneurial spirit with proven history of managing
logistically complex activities. Seeks accountability for exceptional quality across entire
customer experience. Familiar with establishing procedures for critical business practices.
�X Highly client-focused individual, who can represent Red Envelope at the highest standards
when dealing directly with clients.
�X Excellent leadership and day-to-day management skills.
�X Strong problem solving and process improvement skills, with ability to rapidly identify and
address root causes of situations.
�X Successful track record of managing B2B marketing programs across online and direct
marketing channels.
�X Strong analytical skills. Comfortable using data to measure and communicate results draw
conclusions and support business proposals.
�X Superior communications skills, both written and oral. Able to interact with and influence
senior management and peers.
EDUCATION and/or EXPERIENCE
�X 4-5 years in B2B sales and/or operations role, with advancement history evident.
�X Bachelor's degree (B. A.) or equivalent.
�X Five to seven years related experience; Retail and/or Corporate Sales preferred.
�X Demonstrated competency in Microsoft Office Applications (Excel, PowerPoint), comfort level
with inventory management systems and CRM software.
�X Professional demeanor and high ethical standards |
