RPB Systems & Services (formerly RISO Products of Boston), is seeking a responsible person to
make an important contribution to the efficiency of its Service Department. As a vital part of
this growing service team, this person will help to provide the highest possible service level
to its loyal and valued customers. 

Responsibilities include:
�Manage service parts warehouses and inventory
-Analyze and forecast service parts requirements for each parts warehouse based on new product
requirements, current product usage and geographical location
-Maintain optimum inventory levels to provide high availability of frequently used parts to the
service department at the lowest practical cost
-Manage car stock inventories tailored to each Tech�s usage and machine assignments
-Monitor usage of and provide discipline for car stock transactions, making replenishment and
usage recommendations that provide lower cost or more efficient alternatives
-Perform quarterly car stock audit and reconciliation of inventories
-Determine EOQ and ROP for all inventoried parts and service supplies
-Place orders for parts and supplies with all suppliers according to purchase terms and
conditions of each, following company guidelines, policies and procedures
-Process order receipts in inventory system

�Manage relationship with parts suppliers to elicit timely responses and best available
pricing
-Minimize the expense for emergency orders by consolidating orders and avoiding stock-outs
-Optimize warranty returns by keeping track of machine history and applying for all eligible
warranty credit
-Seek alternative parts sources to maximize availability and minimize cost
�Perform analysis of parts usage by equipment type to prepare budget for parts purchases and to
assist management in determining service cost per copy
�Prepare periodic reports of parts usage, purchases, cost analysis, usage trends, and warranty
fulfillment

Experience
�Five plus years in parts/logistics operations in electronic or related industry (copier or
dealer operation preferred)
�PC literacy and five plus years using parts planning/logistics management software

Education
�Bachelor�s degree or extensive training in logistics planning and analysis tools

In addition to a competitive salary, RISO Products of Boston has an excellent benefits package,
including health coverage, LTD, 401(k)/Profit Sharing. Employees enjoy a friendly work
environment that is staffed with a dedicated and hard working team.