FEI Behavioral Health, Inc., headquartered in Milwaukee, Wisconsin, is one of the nation�s
largest and oldest Employee Assistance Program (EAP) and WorkLife companies.  For more than 26
years we have been serving our corporate clients with services to improve employee productivity
and retention.  We provide EAP, WorkLife, wellness, leadership development, and management
coaching services to over 2 million people nationwide and internationally.  Our customized
plans and services consistently receive outstanding satisfaction scores from client companies
for customer service, quality and reliability.   

FEI has an exciting leadership opportunity available to guide the growth and operations of our
EAP division


VICE PRESIDENT � EAP and WorkLife Operations

Position Summary

Reporting directly to the President and Chief Executive Officer, the VP of EAP and WorkLife
Operations will have full P&L responsibility for the EAP Division and will be charged with
driving substantial growth, delivering efficient high quality services, developing and
implementing annual operating budgets, and maintaining high levels of client satisfaction.  We
are looking for an entrepreneurial spirit and a strong blend of clinical experience and
business skills.  

 

Key Responsibilities

 

Provide overall leadership and direction for the EAP/WorkLife operations including: 
Service delivery including call center operations 
provider network development and provider relations 
claims payment 
quality/client satisfaction measurement 
account management
Accomplish corporate objectives by establishing plans, budgets, and results measurements;
allocating resources; reviewing progress 
Create new business opportunities 
Embrace innovation, develop new programs and services to meet client needs and expand service
offerings

Qualifications: 

Requirements include a master's degree in a related clinical discipline, business or health
administration; at least 10 years of previous experience in a healthcare setting, preferably in
an EAP or behavioral health environment; knowledge of EAP trends, WorkLife products and
services.  Current experience in a leadership role for an EAP provider a strong plus.  Must
have a vision for the future of EAP and WorkLife programs.  Must be committed to superior
customer service, value and foster collaboration, embrace innovation, think strategically and
move tactically.  Must be able to make independent decisions and assume responsibility as a
leader.  Excellent communication skills a must. 

Position will be based at our US Headquarters located in Milwaukee, WI 


 

Visit us online at www.feinet.com

Email: [email protected]