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Job description:
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Airbnb was born in 2007 when two hosts
welcomed three guests to their San
Francisco home, and has since grown to
over 5 million hosts who have welcomed
over 2 billion guest arrivals in almost
every country across the globe. Every
day, hosts offer unique stays and
experiences that make it possible for
guests to connect with communities in a
more authentic way.The Community You
Will Join
The Airbnb Hotels team is a
fast-growing, entrepreneurial group
leading Airbnb’s expansion into the
hotel sector. We combine the simplicity,
product excellence and guest-centered
ethos that define Airbnb with a mission
to create an intuitive hotel booking
experience for guests while helping
hotel partners drive incremental
bookings.
Our goal is to help more people discover
high-quality hotels while creating
meaningful value for both guests and our
hotel partners.
The Difference You Will Make
As an Enterprise Account Operations
Associate, you will play a key role in
supporting the Enterprise Account
Management team and the day-to-day
operations of an evolving portfolio of
hotel groups across the globe.
You will help design and execute
operational processes that enable us to
onboard, launch and support enterprise
hotel partners at scale. This includes
hotel group onboarding and rollout,
portfolio-level supply optimisation,
platform education, reporting and
strategic initiatives that drive partner
success.
The ideal candidate will bring
experience in:
Working with large datasets, using data
to identify trends, opportunities and
operational issues, and translating
insights into action.
Building, rolling out and improving
processes and workflows, including
process creation or taking an existing
process and making it more efficient,
scalable and effective.
Operating in ambiguity, where processes
may still be evolving and there
isn't always an established playbook
or clear answer.
Project and programme execution,
coordinating multiple workstreams,
priorities and dependencies to deliver
against business objectives.
Stakeholder management and
cross-functional collaboration, working
effectively across internal teams and
external partners to drive alignment and
execution.
Taking ownership and making
recommendations, identifying what needs
to change and proactively proposing
solutions rather than waiting for
direction.
This is a fast-moving environment where
processes are still being built and
refined. You may not always be handed a
playbook, and when one exists, it may be
a V1 that needs to evolve.
We are looking for someone who is
comfortable navigating ambiguity, asking
the right questions and identifying
better ways of working. You will be
expected to take ownership, use sound
judgement and proactively recommend
solutions rather than simply execute an
existing process.
You will work closely with hotel group
headquarters and regional stakeholders,
as well as cross-functional teams across
Airbnb, making strong stakeholder
management and collaboration critical to
success.
A Typical Day
Support the day-to-day operational
management of enterprise hotel group
partners across global markets.
Coordinate and execute the onboarding
and rollout of new hotel groups and
properties onto Airbnb.
Build, document and continuously improve
operational processes and workflows.
Identify gaps, inefficiencies and
opportunities to improve existing
processes, and proactively recommend
solutions.
Manage projects involving multiple
internal and external stakeholders,
ensuring clear ownership, communication
and delivery.
Partner cross-functionally to resolve
operational issues and improve the
experience for hotel partners.
Support portfolio-level supply
optimisation and platform education
initiatives.
Use data and reporting to identify
opportunities, track performance and
inform operational decisions.
Balance multiple priorities in a
fast-moving environment where
requirements and processes may continue
to evolve.
Take ownership of problems from
identification through to resolution,
escalating appropriately while bringing
recommendations and potential solutions.
Your Expertise
5+ years Experience in account
operations, partner operations, sales
operations, customer success operations,
enterprise account support or a related
operational role.
Demonstrated experience creating,
improving or scaling processes and
workflows.
Comfortable working in ambiguous
environments where processes and ways of
working are still evolving.
Strong ownership mindset with the
confidence to make recommendations,
challenge existing approaches
constructively and drive work forward.
Strong stakeholder management skills,
with experience navigating multiple
internal and external stakeholders.
Proven ability to collaborate
effectively across functions and
influence without direct authority.
Strong project management and
organisational skills with the ability
to manage multiple workstreams
simultaneously.
Analytical mindset with the ability to
use data to identify problems,
opportunities and potential solutions.
Advanced Excel or Google Sheets skills
and confidence working with large
datasets. Experience with SQL or other
data tools is a plus.
Strong written and verbal communication
skills.
Self-starter mentality with a practical,
solutions-oriented approach and
willingness to adapt as the business
evolves.
Our Commitment To Inclusion &
Belonging:
Airbnb is committed to working with the
broadest talent pool possible. We
believe diverse ideas foster innovation
and engagement, and allow us to attract
creatively-led people, and to develop
the best products, services and
solutions. All qualified individuals are
encouraged to apply.How We'll Take
Care of You:
Our job titles may span more than one
career level. The actual base pay is
dependent upon many factors, such as:
training, transferable skills, work
experience, business needs and market
demands. The base pay range shown below
is annualized, is subject to change and
may be modified in the future. This role
may also be eligible for bonus, equity,
benefits, and Employee Travel
Credits.United Kingdom Annual Pay
Range£60,000—£70,000 GBP
Reasonable Accommodations: We are
committed to providing reasonable
accommodations throughout the
recruitment process for applicants with
disabilities. If you need assistance, or
an accommodation, please let your
recruiter know once you are contacted
about a role.
A Note on Recruiting Scams: Scammers
sometimes pose as Airbnb recruiters to
get money or personal information from
candidates. A few things that will
always be true for Airbnb’s hiring
process: our open roles are posted on
Airbnb’s Career’s Page at
careers.airbnb.com, and our recruiters
correspond only from @airbnb.com or
@ext.airbnb.com email addresses. Our
recruiters will never ask for your
Social Security number, bank account
details, passport, or payment app
information while you are
interviewing. We’ll also never
ask you to pay a fee, send money,
deposit or cash a check, or purchase
work-related equipment (such as a
company laptop) during the interview
process. We encourage candidates to
remain vigilant of these recruiting
scams and not share sensitive
information if you do not believe an
individual is actually affiliated with
Airbnb.
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