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Job description:
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We're transforming the grocery
industry
At Instacart, we invite the world to
share love through food because we
believe everyone should have access to
the food they love and more time to
enjoy it together. Where others see a
simple need for grocery delivery, we see
exciting complexity and endless
opportunity to serve the varied needs of
our community. We work to deliver an
essential service that customers rely on
to get their groceries and household
goods, while also offering safe and
flexible earnings opportunities to
Instacart Personal Shoppers.
Instacart has become a lifeline for
millions of people, and we’re building
the team to help push our shopping cart
forward. If you’re ready to do the
best work of your life, come join our
table.
Instacart is a Flex First team
There’s no one-size fits all approach
to how we do our best work. Our
employees have the flexibility to choose
where they do their best work—whether
it’s from home, an office, or your
favorite coffee shop—while staying
connected and building community through
regular in-person events. Learn more
about our flexible approach to where we
work.This is a remote role that may be
performed from any U.S. State except
California, Connecticut, New Jersey, New
York, and Washington.
Why this role is on the menu
The Billing Operations Associate owns
the end-to-end billing lifecycle across
Instacart's retail partner
portfolio, ensuring accurate invoicing,
timely month-end close, and compliance
with financial controls.
The ideal candidate thrives in a
fast-paced operational environment,
takes ownership of their work, and is
committed to delivering high-quality,
accurate results consistently.
What you'll cook up in your first
year
Monthly billing cycles are executed
accurately and on time, with invoices
calculated, generated, and delivered via
email and third-party portals such as
Ariba.
Credit memos, debit memos, and refunds
are processed in accordance with
approved requests.
Oracle workbooks are built and
maintained for new and amended
contracts.
Commercial contracts are reviewed to
identify billing requirements, with
billing language validated with senior
team members as needed.
Peer reviews of invoice calculations are
completed to ensure accuracy and
adherence to contract terms.
Billing inquiries are responded to
promptly, with complex disputes
escalated appropriately.
Audit requests are supported and ad hoc
projects are completed accurately and on
time.
Established SOPs and internal controls
are followed to ensure consistent and
compliant billing operations.
The secret ingredients we're looking
for
Must-have pantry staples (Minimum
Qualifications)
2+ years of experience in billing
operations, accounts receivable,
order-to-cash, or a similar role,
preferably in a a B2B tech, marketplace,
or SaaS environment
Foundational understanding of invoicing
processes, ERP workflows, and AR
fundamentals
Strong attention to detail with the
ability to manage high-volume workloads
accurately
Expert proficiency with spreadsheets
(Google Sheets, Microsoft Excel)
Familiarity with Oracle or similar ERP
systems
Familiarity with Salesforce or similar
CRM
Clear and professional communication
skills with the ability to work
cross-functionally
Ability to follow defined processes and
controls while knowing when to escalate
Self-starter who takes ownership and
delivers on commitments
Optional garnishes (Preferred
Qualifications)
Experience with BI or data tools such as
Alteryx or SQL
Experience or aptitude to leverage AI
tooling to augment or automate processes
Familiarity with marketplace,
subscription, or advertising billing
models
Exposure to working with Finance, Legal,
or Sales teams in a cross-functional
capacity
#LI-RemoteInstacart provides highly
market-competitive compensation and
benefits in each location where our
employees work. This role is remote and
the base pay range for a successful
candidate is dependent on their
permanent work location. Please review
our Flex First remote work policy here.
Offers may vary based on many factors,
such as candidate experience and skills
required for the role. Please read more
about our benefits offerings here. For
US based candidates, the base pay ranges
for a successful candidate are listed
below.CO, DE, HI, IL, ME, MD, MA, NH,
OR, PA, RI, TX, VT, VA,
DC$31.25—$32.94 USDAL, AK, AZ, AR,
FL, GA, ID, IN, IA, KS, KY, LA, MI, MN,
MS, MO, MT, NE, NV, NM, NC, ND, OH, OK,
SC, SD, TN, UT, WV, WI,
WY$28.37—$29.81 USD
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