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Job description:
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As a Developer Support Engineer,
you’ll be a trusted technical partner
for developers and customers integrating
with the Asana platform. You’ll focus
on API-related troubleshooting,
developer workflows, and integration
challenges - helping customers build
reliably and confidently on top of our
APIs. This is a hands-on role requiring
basic programming skills, strong
analytical skills, API debugging
expertise, centered on delivering
high-quality, developer-first support,
combining technical depth with clear,
empathetic communication.
In this role, you’ll work closely with
customers to understand their use cases,
diagnose complex technical issues, and
advocate for improvements to our APIs
and platform capabilities. You’ll
collaborate cross-functionally with
Engineering, Product, and Developer
Relations to drive scalable solutions,
share developer insights, and improve
the overall integration experience.
You’ll thrive here if you’re
technically curious, detail-oriented,
and passionate about helping developers
succeed through thoughtful, durable
solutions—not just quick fixes.
This role is based in our Warsaw office
with an office-centric hybrid schedule.
Along with most Asanas, you’ll work
from this office in person on Mondays,
Tuesdays, and Thursdays. Most Asanas
have the option to work from home on
Wednesdays and Fridays. If you're
interviewing for this role, your Talent
Acquisition Partner will share more
about the in-office requirements.
You will:
Provide technical support to customers,
including debugging, troubleshooting and
resolving API-related issues. Given the
complexity and breadth of Asana's
use across many industries, this is not
a typical "question and answer" support
role.
Triage and escalate API-related bugs and
critical issues to R&D teams.
Support developers through email, our
community forum, and live chat, ensuring
they can successfully build on our
platform.
Monitor internal Slack channels for
urgent API support requests.
Collaborate with R&D teams to
understand our API and influence
improvements based on customer feedback.
Assist with API releases by
communicating changelog updates and
deprecation notices.
Review and approve third-party app
integrations based on security and
compliance guidelines.
Update developer documentation to
clarify API usage and best practices.
Act as a liaison between API teams and
Customer Support to ensure smooth
communication about upcoming releases
and changes.
Provide customer communication support
during incidents involving API,
webhooks, or event streams.
About You:
3+ years of experience in technical
support, developer support, application
development or a related role.
Experience developing or integrating
applications using APIs (including
personal projects).
Strong written and verbal communication
skills in English, with the ability to
explain technical concepts to both
technical and non-technical audiences.
Strong understanding of REST API
fundamentals (HTTP methods, JSON,
pagination, query parameters, request
bodies/responses).
Ability to write and debug scripts in
JavaScript or Python to interact with
APIs.
Excellent troubleshooting and debugging
skills, with the ability to interpret
error messages and resolve API-related
issues.
Experience working cross-functionally
with engineering, product, and support
teams.
Comfortable with and has experience
working in fast-paced, agile, and
ambiguous environments while working in
a consultative manner with customers
Nice to Have
Understanding of OAuth concepts and
authentication protocols.
Basic Git proficiency.
Familiarity with webhooks and
event-driven architectures.
Experience with command-line tools and
basic Linux/Unix navigation.
Prior experience in developer relations,
technical writing, or API advocacy.
Experience working with the Asana API or
similar productivity tool APIs.
Experience with PowerBI and/or Tableau
custom connectors
Public speaking, blogging, or content
creation about technical topics.
What we offer
Generous, transparent and fair
compensation system (base salary and
generous Restricted Stock Unit for Asana
Inc.)
Contract of Employment (with 50% tax
deductible costs for author’s rights
usage for Engineers)
Health insurance with dental and travel
coverage (Lux Med)
Lunch catering on the days that you work
from the office
Career growth budget
Home office setup budget
Gym/Fitness reimbursement
Fertility healthcare and family-forming
support with Carrot
Mental health support in Modern Health
Group life insurance
MacBooks with all necessary accessories
For this role, the estimated base salary
range is between 13 500 - 14 650
PLN gross monthly on the contract
of employment (UoP). The actual base
salary will vary based on various
factors and individual qualifications
objectively assessed during the
interview process. The listed range
above is a guideline, and the base
compensation range for this role may be
modified.
Our total compensation consists of base
salary and equity (RSUs).
#LI-Hybrid #LI-AZAbout us
Asana is a leading platform for human +
AI collaboration. Millions of teams
around the world rely on Asana to
achieve their most important goals,
faster. Asana has been named to
Fortune's Best Workplaces for 7+
years and recognized by Fast Company,
Forbes, and Gartner for excellence in
workplace culture and innovation. We
offer an exceptional office-centric
culture while adopting the best elements
of hybrid models to ensure that every
one of our global team members can work
together effortlessly. With 13+ offices
all over the world, we are always
looking for individuals who care about
building technology that drives positive
change in the world and a culture where
everyone feels that they belong.
We believe in supporting people to do
their best work and thrive. Our goal is
to ensure that Asana upholds an
environment where all people feel that
they are respected and valued, whether
they are applying for an open position
or working at the company. We provide
equal employment opportunities to all
applicants without regard to race,
color, religion, age, sex, national
origin, disability status, genetics,
protected veteran status, sexual
orientation, gender identity or
expression, or any other characteristic
protected by law.
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